Report a dispute for

Jouw moment voor innerlijke rust. Inspiratie over Ontspanning, Lifestyle, Ayurveda en Gezonde Voeding

Note that you can only submit a dispute when:
  1. It concerns a distance contract (online order) or a contract for the provision of a service.
  2. The complaint has been reported to the relevant online store within the past 6 months.
  3. The dispute relates to a consumer purchase and not to a purchase for business purposes (B2B).
  4. The value of the dispute (the interest) is at least €25.

After submitting a dispute:

After receiving the dispute, the online store has 7 days to come up with an appropriate solution. If no solution is found within this period, you can request mediation from ValuedShops.

After 7 days, you will automatically receive an email in which you can report the status of the dispute. Based on this, we will contact you and the online store to work out a solution together.


Declaration:
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Upload a document showing that you made the purchase. For example an invoice, order confirmation by email, or a payment receipt.

The maximum file size is 10 MB.

Add additional documents relevant to this dispute. For example, correspondence with the seller or photos of the product.
You can upload up to 3 files. These can also be sent later by email

You can upload up to 3 files. The maximum file size is 10 MB.