Report a dispute for

Kepmar.eu

Note that you can only submit a dispute when:
  1. It concerns a distance contract (online order) or a contract for the provision of a service.
  2. The complaint has been reported to the relevant online store within the past 6 months.
  3. The dispute relates to a consumer purchase and not to a purchase for business purposes (B2B).
  4. The value of the dispute (the interest) is at least €25.

After submitting a dispute:

After receiving the dispute, the online store has 7 days to come up with an appropriate solution. If no solution is found within this period, you can request mediation from ValuedShops.

After 7 days, you will automatically receive an email in which you can report the status of the dispute. Based on this, we will contact you and the online store to work out a solution together.


Declaration:
You already reviewed Kepmar.eu recently. Click here to receive an e-mail containing an edit link.
This field is required
You already reviewed Kepmar.eu recently. Click here to receive an e-mail containing an edit link.
You already reviewed Kepmar.eu recently. Click here to receive an e-mail containing an edit link.
You already reviewed Kepmar.eu recently. Click here to receive an e-mail containing an edit link.
This field is required
You already reviewed Kepmar.eu recently. Click here to receive an e-mail containing an edit link.

Upload a document showing that you made the purchase. For example an invoice, order confirmation by email, or a payment receipt.

Add additional documents relevant to this dispute. For example, correspondence with the seller or photos of the product.
You can upload up to 3 files. These can also be sent later by email

You can upload up to 3 files.