Note that you can only submit a dispute when:
- You made an online purchase in a webshop within the last 12 months
- Your conflict does not involve a business to business purchase or transaction.
After submitting a dispute:
The webshop will have 7 days to offer a solution. If no solutions are offered by the webshop you will be given the choice to request mediation by WebwinkelKeur. We will then contact both parties to find a suitable solution together.