Fair Furniture B.V.

Beste Marijke, Het klopt inderdaad dat de levering langer duurt dan verwacht. Helaas heeft het magazijn de stoelen die voor jullie gereserveerd waren aan een andere klant geleverd en moeten we wachten op nieuwe voorraad. Ik verwacht echter dat we op korte termijn kunnen leveren. Wat niet klopt in de beoordeling is dat we niet bereikbaar zouden zijn. We zijn 24/7 per Whatsapp bereikbaar en ik heb persoonlijk nog een email van jullie beantwoord op 24 april, twee dagen voor deze review. Wat betreft de levertijd, verwacht ik komende week eindelijk een exacte leverdatum te kunnen geven. Vertrouw er aub op dat we ons best doen om zo spoedig mogelijk te leveren. Bedankt voor jullie vertrouwen en geduld!

Dank voor je review! Fijn om te horen dat het product bevalt. We versturen altijd alles zo spoedig mogelijk, maar soms komt het voor dat pakketten wat langer blijven liggen. Dat kan inderdaad door de feestdagen komen of door een vertraging bij DPD/DHL.

Dear Silke,

We are very sorry to hear you are not satisfied with your purchase. We received your photos and concluded that the chair is in good shape. The paint is texturised for more durability and offers a chair that is more resistant to scratches. The leather cords are mode from a natural product which can sometimes show some irregularities. These irregularities are actually valued by most of our customers since it shows the chairs are handmade of natural materials and not some mass produced product. We always check all our chairs before shipping and we did not see any defects.
That being said, we understand that some clients simply have different expectations. Therefore you can always return the chair to us. As clearly mentioned in our return policy online, if the consumer exercises his right of withdrawal, the cost of return shipping will be borne by the consumer. This is completely conform the legal requirement. As you may understand the actual shipping costs for these chairs are higher than the price we ask our clients. We therefore cannot offer free return shipping.
Also we have always replied to your emails and requests. You were clear that you wanted to return the chair free of charge, which is something we cannot offer. There is nothing else we can do to help.
Furthermore you already purchased the chair with a 25% discount, so we also cannot offer an additional discount to compensate for your efforts to return the chair.
If you eventually change your mind and you decide to return the chair we will gladly refund your order.
Our advise is though to keep the chair, since you have purchased a beautiful product for a very reasonable price. So far we have never received any complaints about this product.

Kind regards,

Joris (Founder Silla Acapulco)

Thank you Harriet for your review! We hope you will enjoy them many years!