Is Hippe Girls trustworthy? Reviews and trustmark

JC van Ofwegen
11/11/2025
Choose a different carrier. The package easily fit in the mailbox. That was also stated in the email from DHL. On the day of delivery, Friday, November 7, I received a message from DHL that the package could not be delivered. It would only be delivered on Monday, November 10. Great if you want to give it as a gift on November 9. So on Monday, I just picked it up at a DHL point. It could have been effortlessly delivered to the mailbox on November 7. So it's just laziness on DHL's part. No more items from Hippe Girls for me.
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Response by Hippe Girls
Good evening, We have also responded to your email, but we would like to take a moment to reply to this review. We have read your email and understand that you are disappointed and angry. We regret that the package was not delivered the day after your order and that the gift arrived late as a result. We deliberately chose DHL because they deliver the day after shipping in 98% of cases. However, sometimes there can be a delay of a day. On our website, we intentionally do not state that packages are guaranteed to be delivered the day after shipping, precisely because there can always be exceptions. This way, we prevent disappointments for our customers. We pack all packages with love and send them out as quickly as possible. Unfortunately, a delay with the shipping company can lead to a negative review, as in this case, 1 star for the shop and 1 star for the earrings—not because the product is not beautiful or functional, but because DHL did not deliver the package within 24 hours. You mentioned that you no longer wish to order from us because of this. We apologize for the inconvenience. As advice, we would like to suggest that you always order gifts a little earlier, so that in case of any delays, you never end up empty-handed. Kind regards,
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Christina
11/11/2025
Fast delivery, I was pleasantly surprised, highly recommended.
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R.M
11/10/2025
Super beautiful items. Lots of variety. Fast shipping. You would expect clip-on earrings for children to stay on well. Unfortunately, after just one morning at school, they were already lost. It's a shame for nearly 20 euros.
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Response by Hippe Girls
Good evening, I completely understand that it is disappointing to lose such beautiful earrings. These earrings are actually quite secure, as you probably noticed when putting them on. It is really unfortunate that one has gone missing. The earrings do not have a hinge that can just open, so something must have happened that caused the earring to come off the ear. I completely understand that it is frustrating that this happened so quickly. We also find it doubly unfortunate: unfortunate that you could enjoy the earrings for such a short time AND unfortunate that this has led to a negative review. Kind regards, Gwen
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Maria Reichardt
11/10/2025
Really beautiful products and the shipping to Germany was super fast. Would love to order again!
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Jo
11/10/2025
Ordered and quickly received at home,
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Tineke
11/9/2025
Beautiful webshop and fast delivery.
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