Is Hippe Girls trustworthy? Reviews and trustmark

Tanja
10/27/2017
Super fast delivery, great products!
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Natasja Goedegebuur
10/27/2017
Fast service. And nicely wrapped!
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annelies
10/25/2017
super well received!!! fast delivery
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erna de rooy
10/23/2017
still haven't received anything
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Response by Hippe Girls
Dear Erna, What a shame that you gave us a negative review. The order was shipped last Thursday and handed over to PostNL. We can see that the package was sorted on Friday. Saturday is the first delivery moment, and unfortunately, no mail is delivered on Monday. As we can see, the order will be delivered to you tomorrow. It's a pity that you didn't contact us; we could have explained it to you. Have a nice Monday. Best regards, Gwendola Post-van Ingen www.hippegirls.nl
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Priscilla Wijkmans
10/23/2017
I have ordered twice and the service is excellent. I will definitely order more here!
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Marijke Vd laarschot
10/23/2017
Well resolved with the issues regarding the earrings.
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Response by Hippe Girls
Dear Marieke, We are very sorry that you gave us 1 star. Yesterday, you sent us a message about a pair of earrings. Your daughter slept with this set for one night, and one of the earrings is broken. Despite it being Sunday, we responded immediately, expressing how unfortunate we find this, especially since there have never been complaints about these earrings before. These hoop earrings are of excellent quality. You mentioned in your complaint that one of the earrings is nearly broken, without us having the chance to assess the earrings. I offered to send you a new set today. It is certainly not common for an earring to break like that. You declined this offer, so we proposed to refund your money. You agreed to this. We did everything we could to resolve your complaint as best as possible, yet you still gave us a very poor rating. We truly find this very unfortunate. What more could we have done? Kind regards, Gwendola Post
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