Spiegelpracht

I think the web shop needs to do a much better job when it comes to refunds for customers. Today is February 12, and I have been waiting since December 21, 2019, for a refund of 105 euros. I need to get that money back because I couldn't have all the requested options in my mirror. Despite sending at least one email or making a call every week, I still haven't received my money back. Firstly, I did not get the mirror I wanted, for which I paid a lot of money, but rather a poor imitation of it, and secondly, I am not getting back the money I paid for the options that were not delivered. It is outrageous! Last week, I emailed that if I did not have the amount in my account by the beginning of this week, I would involve the ombudsman. Tomorrow, I will take action on that. It is very unfortunate that I have had to invest so much time and effort into this.

Neatly packaged, exactly how I expected it.

Great service, the Bluetooth module was not functioning properly. I contacted them and they sent a new module without any issues. The mirror was very well packaged, in short, very satisfied!!

Good communication, fast and accurate.

good and fast

Professional handling, beautiful quality, and clear communication.