Is Napoleonbestek.nl trustworthy? Reviews and trustmark

Wieky Beens
7/4/2025
Very good service! It was a gift for a friend! She is very happy with it! Super quality!
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Response by Napoleonbestek.nl
Thank you for your lovely review, Wieky! It's great to hear that your friend is so happy with the gift. We appreciate your enthusiastic words! 😊🎁
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Anja Dirala Home Collection GbR
7/3/2025
As always, everything is great.
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Response by Napoleonbestek.nl
Thank you very much, Anja! As always, we are very pleased – until next time! 😊
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Lieneke Waasdorp
6/29/2025
I found it very disappointing that after my complaint with photos, I only received a 20% discount to repurchase the chipped products... I certainly did not buy cutlery for hundreds of euros just to have a number of items that were of such poor quality that they were flaking...
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Response by Napoleonbestek.nl
Dear Lieneke, Thank you very much for your feedback. We are sorry to hear that you are disappointed with the solution provided. We understand that it is very frustrating when products do not meet your expectations. As we explained in our previous correspondence, we have applied a goodwill policy in this case. Since we cannot determine afterwards whether the cutlery has been used intensively or whether the maintenance and dishwasher instructions have been fully followed throughout the entire usage period, and because the warranty period has already expired, we unfortunately cannot offer a full replacement. To accommodate you, we have offered you a 20% discount on replacement parts. We regret that this feels insufficient to you, but we hope that you understand that we had to make a careful consideration in this matter.
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Wim Bos
6/27/2025
Another very nice product delivered, I am very happy with it.
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Response by Napoleonbestek.nl
Dear Wim, Thank you very much for your wonderful review! It's great to hear that you are so satisfied with our product again. That's what we strive for! We wish you a lot of enjoyment with it and hope to be of service to you again in the future.
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Jennifer Armentrout
6/27/2025
Everything arrived quickly and carefully packaged!
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Response by Napoleonbestek.nl
Thank you so much, Jennifer! We're thrilled to hear that your order arrived quickly and safely. We truly appreciate your kind words and hope to see you again soon!
Mike Nelke
6/26/2025
Packed with a lot of love. You didn't even want to unpack it, and there was also a small, very nice surprise included. Because it was so well packaged, it arrived undamaged. The cutlery feels perfect in the hand, overall very good, and the knives are also very sharp!
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Response by Napoleonbestek.nl
Dear Mike, Thank you very much for your wonderful review! We are very pleased to hear that you not only like the quality of our cutlery but also appreciated our thoughtful packaging and the little surprise. It's great to know that everything arrived undamaged and that you are so satisfied with the feel and sharpness of the knives. That's exactly how it should be! We wish you continued enjoyment with your new cutlery and look forward to welcoming you back soon.
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