Is Napoleonbestek.nl trustworthy? Reviews and trustmark

Manal zijderveld-Elwakeb
8/29/2025
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C v D
8/29/2025
Fast delivery, beautifully packaged!
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Response by Napoleonbestek.nl
Thank you very much for your wonderful review and the 5 stars! ✨ It's great to hear that you are satisfied with the fast delivery, the packaging, and of course, the cutlery itself. We wish you a lot of enjoyment with your purchase and hope to welcome you again in the future at NapoleonBestek.nl.
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Jolanda Dronkers
8/25/2025
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Brit-Antje Wittwer
8/25/2025
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T.R.C. Dezentje
8/22/2025
Looks beautiful and is great cutlery. But... it is very unsuitable for the dishwasher and not suitable for hand washing either. The connection between the handle and the knife (the same goes for the fork) has a beautiful decoration but is as leaky as a sieve. Water gets trapped in it. After hand washing, you really have to shake the cutlery vigorously to get rid of the moisture. Not hygienic, not convenient. So this cutlery is unsuitable. What a shame!
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Response by Napoleonbestek.nl
Thank you very much for your review and for taking the time to share your experience. We are sorry to read that you are not satisfied with the cutlery. We see that this was your first order with us, about 7 weeks ago, and that it was for 2 forks and 2 knives. Based on such a short usage period, it is quite remarkable that you have already concluded that the cutlery is unsuitable for both dishwasher and hand washing. Have you perhaps had the chance to review our care instructions? They clearly describe how to best maintain the cutlery so that you can enjoy it for many years. We receive a lot of positive feedback from customers who have been using the same cutlery for decades with great satisfaction, both in the dishwasher and for hand washing. We would have appreciated it if you had contacted us. Then we could have looked at the cutlery and your complaint together and perhaps found a suitable solution. We are, of course, still extending that offer.
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Maud Molenaar- van Beers
8/21/2025
During one of the sweltering hot days, I needed help with my order. Unfortunately, the person I reached out to was also very warm, so the service wasn't really effective.
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Response by Napoleonbestek.nl
Thank you for your review and the 4 stars, Maud! We're sorry to hear that you didn't find our service entirely pleasant. We did assist you with resetting your password. As we are a webshop, unfortunately, we cannot place orders for customers as you requested. By the way, this had nothing to do with the heat. We understand that this wasn't the solution you were hoping for and that it can be disappointing. We appreciate you sharing this with us. It's great that you still gave us a nice rating despite your experience!
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