I purchased a product online during a flash sale, but I received an email from the company saying they sent the wrong item. I haven't even received the wrong item, but they say I need to send it back before they can ship the correct item. I don't understand why I should be penalized for their mistake, and I can't cancel my order online. It's been over two weeks and I still haven't received anything.
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How would you rate Napoleonbestek.nl?
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Great all around! Quality and weight better than anticipating. Had a question amd customer service responded promptly. Very happy customer!
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