Is Celtic WebMerchant trustworthy? Reviews and trustmark

Bert Takens
6/10/2018
Negative product reviews are NOT accepted, which is a bit disappointing.
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Response by Celtic WebMerchant
Hi Bert, Thank you for your feedback! We regularly receive less positive product reviews that are not always justified (for example, we sometimes get 1-star ratings because a product does not fit the customer's re-enactment period). After a poor or mediocre review regarding quality, we first test the product to see if the complaint is valid. Based on that, we decide whether to adjust the product description or not. I think this has not yet happened with your review, and I will follow up on it immediately. By the way, this is indeed an area for improvement for us: we will keep reviewers better informed about this. Furthermore, you can always return a product if it does not match the description - this also applies to the torches you may still have, assuming you tested multiple ones to come to your review.
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Bernie Van Werkhoven
6/10/2018
They deliver what they promise.
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Michelle Tribe
6/10/2018
I ordered my product and it arrived!
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Paul Ford
6/10/2018
Very good
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Julia Merit van Rosmalen
6/6/2018
Super friendly and personal. High-quality products, I can't wait to order more from this shop.
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Celine Boyer
6/5/2018
It took a bit long to receive the items, and the email regarding the delivery was incorrect.
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Celtic WebMerchant

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