Celtic WebMerchant

Fast delivery. Solid items. Exceeds expectations by far.

sito facile da usare, personale competente e sempre disponibile e pronto a dare consigli, grande varietà di oggetti, ottimo rapporto qualità prezzo

First of all, a clear website with a fairly wide selection of costumes and weapons. That's nice, of course, but I am even more satisfied with the way I was assisted. I had ordered shoes in my own size (45), but when I received them, they turned out to be small. I contacted customer service about this, and they would send size 46; I just needed to return the shoes. Of course, that incurs some costs, but only €6.50, and that is obviously the risk of online shopping. When the order was slightly delayed, I received a polite message about it, and it was clearly communicated to me what the delivery date would be. All in all, I am very satisfied with how I was treated and the quality of the products I purchased.

Was informed of an out of stock product 5 days after the order, I responded 2 days later and waited another 5 days for a reply.

Celtic Web Merchant has a lot of good things. Nice products, low pricing, and their customer service replies fast. However, besides their fast replies, the customer service isn't all that good. I ordered a bevor from them a while ago. First, they sent me the wrong bevor. After sending it back and not hearing from them for a few days (they said they'd ship the right product right away), I heard that the proper product was not in stock. They asked if I wanted to choose another product or receive my money back. However, I got nothing for the trouble. I couldn't choose a more expensive product with the price difference being (partially) compensated. They offered no compensation whatsoever, saying it has something to do with the bookkeeping. Strange, since other stores don't seem to have any troubles with the bookkeeping in such situations. Conclusion: Nice quality products for a low price, fine delivery times, but even though their customer service replies fast, the service itself is of low quality. EDIT: I was sent an email by the store, accusing me of using this review to pressure them into giving me some form of compensation anyways. This is extremely rude and unheard of from a quality webshop. My conclusion is: great products and pricing, awful service.

Fast & prompt delivery, exemplary communication throughout from purchase to delivery