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Christina Liechti

9/16/2019

Despite the cost of 135 euros for shipping, the package was only delivered to the border, and the shipping costs including VAT (customs fees are always included in the shipping charges) amounted to another 52 CHF. This means that a 2.5 kg item worth 170 CHF ultimately cost me 360 euros, because Celtic WebMerchant is obviously not capable of delivering properly to Switzerland. Furthermore, I was unjustly reminded of payment. No apology was given.

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Gabriel Einarssonn Lunde
9/16/2019
Edoardo Santesso
9/16/2019
How would you rate Celtic WebMerchant?
m Wapstra
9/16/2019
Fast delivery, good quality. Everything as described.
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Emile Apol
9/16/2019
Quentin Pirlet
9/16/2019
Response by Celtic WebMerchant
Merci pour votre avis. Malheureusement, l'article que vous avez commandé était arrivé avec des dommages. Nous l'avons repris, j'espère que vous avez reçu le remplacement non endommagé aujourd'hui. Thank you for your feedback. Unfortunately the item you ordered arrived with damage. We took it back, I hope you have received the undamaged replacement today.
Christina Liechti
9/16/2019
Despite the cost of 135 euros for shipping, the package was only delivered to the border, and the shipping costs including VAT (customs fees are always included in the shipping charges) amounted to another 52 CHF. This means that a 2.5 kg item worth 170 CHF ultimately cost me 360 euros, because Celtic WebMerchant is obviously not capable of delivering properly to Switzerland. Furthermore, I was unjustly reminded of payment. No apology was given.
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Response by Celtic WebMerchant
You ordered several items, one of which has a delivery time of 8-12 weeks. Ten days after we received the payment, you sent an email titled "Mahnung Lieferung" (Delivery Reminder). We explained the delivery time to you and asked if you wanted to cancel this item. We also offered to refund the shipping costs if they were calculated too high. We never received a reply to this email. Therefore, we did not cancel the item and did not recalculate the shipping costs. Regarding your complaint about the reminder - I am sorry for this; we have already corrected the text of the payment reminder. Unfortunately, German is not our native language, and we never intended to cause offense. Please contact us so that we can resolve this issue.
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