Is Celtic WebMerchant trustworthy? Reviews and trustmark

Neil Platten

11/29/2024

Customer service wasn’t good when they clearly sent me a shield that was already damaged they offered me a £20 refund only and the shield is useless now then they said I could send it back but I’d have to wait in again for a courier and wait for a refund before ordering another shield

Valérie Kees
12/2/2024
Response by Celtic WebMerchant
Merci pour votre avis !
Markus Hollnberger
12/2/2024
Fast delivery, exactly what I ordered, and everything without any problems.
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Response by Celtic WebMerchant
Thank you very much for the nice review!
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Octavian Siviu Jurma
12/1/2024
Response by Celtic WebMerchant
Thank you for your nice review!
R.P. van der Geugten
11/30/2024
Response by Celtic WebMerchant
Dank je wel voor de goede review!
Neil Platten
11/29/2024
Customer service wasn’t good when they clearly sent me a shield that was already damaged they offered me a £20 refund only and the shield is useless now then they said I could send it back but I’d have to wait in again for a courier and wait for a refund before ordering another shield
Response by Celtic WebMerchant
We're sorry to hear you aren't happy with the offered solution by our customer service. You contacted us about some damage to the shield and send us a picture on which we could see some small surface damage, but no structural damages. So the shield is perfectly usable and only has a small cosmetic issue. We offered a financial compensation or the option to send the shield back with a free return label for a full refund. Neither option was to your liking, but you decided to choose a financial compensation in the end. We cannot refund a product before it's actually returned, because we do need confirmation that the product is actually being returned to us. This is not a lack of faith in you personally, but return fraud is a thing, unfortunately, so we need a standard procedure that limits the opportunity to do so. Again, that is nothing personal, but just a general safety precausion we unfortunately do need to take.
João Antonio Mendes
11/29/2024
Response by Celtic WebMerchant
Gracias por la buena reseña.

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