Mencare

Hi Jeffrey,
Thank you so much for leaving a review and for your kind words!
We absolutely love seeing these kinds of messages from our international customers and can't wait to serve you again in the future.
Bye for now!
Edwin

Dear Mike and/or Jaminton,
First and foremost, we want to extend to you oncemore our sincerest apologies for the frustration and inconvenience you experienced with your recent order. We understand that our verification process, which is intended to protect our customers against fraud, caused unwanted delays and distress in your case. It's clear that we fell short of providing the seamless and trustworthy service you deserved. We’re sorry and apologise.
As indicated, there were certain red flags with your first order that, amongst other irregularities, used one creditcard and customer address that failed to complete payment. And then, some time later, the completed order with another creditcard and contact data. Therefore we were weary of fraudulent activity, especially for this being such a large order for a first time customer.
That’s why we asked for additional verification or proof of ownership. Since that wasn’t possible, we reached out to American Express to ask them if they can verify that the card wasn’t stolen. All our efforts were directed to protect you, the cardholder, from falling victim to fraud. Their response unfortunately took some time.
Please know that we very much value our international customers, and had we received proof of ownership in this specific situation, or had there been no irregularities, we would have shipped your order without any questions or delays.
Please know that your feedback has been valuable to us. We’ve taken immediate steps by partnering with Chargeflow. and Stripe fraude detection to further enhance our verification process when needed. Especially with our international customers in mind, to ensure it is both secure and efficient.
We’re sorry that our efforts to resolve the matter haven’t been to your satisfaction. As a gesture of our commitment to making things right, we would like to offer you you a discount for your next purchase.
If you are interested in this, please reach out to me via info@mencare.com. While we understand this cannot undo the frustration you've experienced, we hope it demonstrates our dedication to your satisfaction.
Again, we are truly sorry for the inconvenience you have endured, and I hope we’re given the chance to make it right in a future order.
However you may decide, I want to wish you a great day and all the best.
Warm regards,
Edwin
Owner, Mencare.com

Hi Sebastien!
Thank you so much for your kind words through your review. They really mean a lot to us, so thank you.
I hope you're enjoying your foundation and I can't wait to be of service to you again in the future!
If there's anything I can help you with, you know where to find me: info@mencare.com 😉.
Bye for now, be great and untill the next time!
Best,
Edwin

Hi Mark!
Thank you so much!
It's these positive reviews we're doing it for 🙏🏽. I also love connecting with you and am looking forward to continuing to be of service to you.
Enjoy your products and untill the next time!
Best,
Edwin

Hi Mark!
Thank you so much for your order and for leaving your review. It really means a lot.
I'd like you to know that of this week we have complete USPS tracking to the US, with pro-active notifications via e-mail & text-message to further enhance our service.

I must say that I can't find your e-mail anywhere in my e-mail or SPAM-box, did you send it to info@mencare.com? We almost always answer customers within 24 hours, because our customers are our no. 1 priority and we love to connect.

If there has been a mix-up on our side with your e-mail, I want to apologize for the inconvenience and assure you that it will not happen again.

I want to thank you again for being our customer and I hope to be of service to you again in the future.
If there's ever anything I can do for you, please let me know via info@mencare.com, ok?

Enjoy your weekend!

Best,
Edwin

Hi Gary,
Thank you so much for leaving us your positive feedback! We're grateful and glad to have you on board and look forward to serving you in the future.
Have a great weekend and enjoy your products!
Best,
Edwin

Hi Mark!
Thank you so much for providing us with your feedback. It helps us to reach more men like yourself and let's us know where doing some things right.
We really appreciate you and hope we can welcome you again in the future so we can earn 5⭐⭐⭐⭐ from you!
I love how much you enjoy the products and hope to see you back soon. Hopefully with a quicker delivery time 🚛.
Bye for now and be great!
Edwin

Hi Shawn,
Thank you so much for leaving your positive feedback and your honest opinion! It really means a lot to us, especially from customers from the United States.
Since your last order, we've made many changes to our website to further improve your experience with Mencare.
We now also provide (better) tracking of your parcel, so I hope the next time you order with us, we can earn 5⭐⭐⭐⭐⭐ from you. 😉
Thanks again, enjoy your product and we hope to be of service to you again in the future.
Bye!
Edwin

Hi Amin!
Thank you for your positive review! It really means a lot. Especially from a Finnish customer like yourself and I want to thank you your effort.
I hope you're still enjoying your products and would love to be of service to you again in the future.
Untill the next time!
Edwin

Hoi Brook, Super bedankt voor je positieve feedback!
Je weet niet half hoe veel dit ons helpt en hoezeer we dit waarderen. Helemáál bedankt dat je ook de tijd hebt genomen om de MMUK MAN producten zélf te beoordelen. We zijn blij dat we de vele MMUK fans met onze dienstverlening en het complete MMUK MAN assortiment blij kunnen maken.
Bij deze willen we jou als zeer gewaardeerde klant ook 5 sterren geven: ⭐⭐⭐⭐⭐!
We hopen je in de toekomst weer van dienst te mogen zijn en wensen jou het allerbeste toe. Met vriendelijke groeten, Edwin & Mencare.

Hi Gregor, thank you so much for your positive feedback! We're exited to learn our products and service are to your complete satisfaction and we hope to be of service to you again in the future! Here are our 5 stars for you: ⭐⭐⭐⭐⭐! Please accept our caring best wishes to you, from Mencare. Kind regards, Edwin.

Hi Ken, thank you so much for your positive feedback.
Words of appreciation like these are irreplacable to me personally and exactly why I'm in business in the first place. It means we are on the right path with our products and service at Mencare and we couldn't have imagined a better review.
It really means a lot and helps us grow Mencare in to other countries outside of the EU.
We look forward to being of service to you again in the future and hereby we also want to give you 5 stars: ⭐⭐⭐⭐⭐!
Kind regards, Edwin.

We are glad you are happy with your product and our service. Enjoy 4VOO!

Thank you, Allen!
Always nice to hear that our products arrive on time and in good shape. We are currently adding more amazing products and informative blog posts to the site, so please check back in soon!
Kind regards,
Edwin
Customer Care