Is Dutch Designers Outlet ® trustworthy? Reviews and trustmark

Carole Posdijk-de Ridder
6/29/2018
The review consists of emojis only, which can be interpreted as positive feedback. In English, it can be expressed as: "Thumbs up! Great!"
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Catharina
6/20/2018
Excellent quality for a low price!!! After placing the order, you are kept well informed about the further process. The order is well packaged and delivered quickly to your home. For years, my favorite lingerie store!! Highly recommended.
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Nicole Linnenbaum
6/20/2018
Everything is great - wonderful items and fast delivery :)
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Sanne
6/18/2018
I ordered a number of bikinis and bras, keeping some and returning others. I forgot to report one bra for return, but I did send it back. Surprisingly, it seems to have gone missing, or the postman must have taken it out of the box. I asked for the money to be refunded, but this was not possible; only a credit to my account was offered. It's a shame it has to be this way...
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Response by Dutch Designers Outlet ®
Dear Sanne, Indeed, it is unfortunate that things have turned out this way. We do our utmost to handle all returns with care and correctly. Of course, things can sometimes go wrong, but overlooking a product in our returns department is more than just a mistake. After your notification, we thoroughly checked our inventory records and the actual stock in the warehouse, and everything matched (which means that if that one bra had indeed been returned but was surprisingly overlooked, we would have one too many compared to our digital inventory). We are not talking about a mistake on a return form; we see those quite often and try to correct them where possible. Unfortunately, your mistake (forgetting to register the bra) did not come to light because the contents of the box matched the return form. If the form had been filled out as you intended, we would have had a very different dialogue due to the discrepancy. We thought we were being quite accommodating by issuing the purchase amount as a credit. It is very unfortunate that this has not proven to be sufficient. Kind regards, Dutch Designers Outlet
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Laura Rachel
6/5/2018
Satisfied with the product, but delivery is usually a disaster.. DPD Belgium repeatedly manages to deliver to a different address without notification.. My complaint to DDo went unanswered.
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Melissa
6/2/2018
Very satisfied with the various purchases I made. I discovered the Dutch Designers Outlet while looking for Marlies Dekkers sale products, which are offered at very favorable prices. The quality is beautiful, and the products were shipped quickly. Highly recommended!
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