Mariener Eyewear

Thank you for your feedback! We're glad to hear that you're pleased with the quality and durability of our product. Enjoy!

Bedankt voor je positieve reactie! Fijn om te horen dat je tevreden bent met onze producten. Veel plezier met je aankoop!

Thanks for your great feedback! We're glad you had a good experience with our service, prices, and delivery. Looking forward to your next order!

Great to hear Michael. Enjoy!

Fijn om te horen! Veel plezier ermee!

Hi Elena,

We understand the frustration caused by the delay in your package's delivery. Rest assured, we are confident that it will arrive soon.

Regarding the review request, these emails are automatically scheduled to be sent a predetermined number of days after ordering. Unfortunately, we do not have control over whether they are sent after the package has been delivered. Under normal circumstances, the package should have arrived before this time. However, this has regrettably not been the case with your order.

We appreciate your understanding and patience. Please continue to track your package, and do not hesitate to contact us if there are any further issues or if you need additional assistance.

Hey Michael,

Heel vervelend dat je iets langer heb moeten wachten op je bestelling. Gelukkig is het zo naar tevredenheid opgelost. Veel plezier met je bril!

Hi Simona, thank you for taking the time to share your feedback with us. We are actively working to replenish our stock and bring back popular items next year.

Great to hear Jake! Enjoy.

Hey Henk, bedankt voor je bestelling en je beoordeling. We zien dat je jouw bestelling hebt geplaatst tijdens onze Black Friday-actie, die bekend staat als onze drukste week. Hierdoor kan het voorkomen dat we iets langer nodig hadden om de bestellingen te verwerken en te verzenden. We waarderen je geduld en begrip.

Hi Sidney, thank you for your review. We understand that international shipping has its quirks. We use a cost-effective shipping method to keep shipping fees as low as possible. This means that packages are handed over to foreign postal services, and then tracking resumes. Therefore, we rely on their speed and accuracy in tracking.

Great to hear Mohammed, enjoy!

We would like to inform you that we are currently processing your refund request. We understand the importance of timely refunds and want to ensure that your money is returned to you as soon as possible.

We acknowledge that there was an oversight on our part. Despite this, we made the decision to honor your purchase and cover the shipping costs, even though it far exceeded the total order value. We felt it was important to deliver on our commitment to you, even in light of this mistake.

Hey Jacco, fijn dat het zo opgelost is. Veel plezier ermee.

Hi David, this must have been in the period when we had a slight issue with our mail server. All is sorted now and you can reset your password on the site to gain access to your account.

Great to hear Romain! Enjoy.

Hi Paul, we understand your frustration, and we apologize for the inconvenience caused. Unfortunately we did not receive any notification from you regarding this mix up, which prevented us from resolving the issue promptly before you posted your review. Please email us to info@mariener.nl, and we will do our best to resolve this matter as quickly as possible.

Hey Michel, fijn om te horen! Veel plezier ermee.