Is KidsLuxury trustworthy? Reviews and trustmark

Genelva Cairo
11/26/2024
Always a fast delivery, products always in good condition!
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Solange Kamuanya kazadi
10/29/2024
The size is very small.
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Response by KidsLuxury
Good afternoon Solange, It's a pity to see that you rated us with a 1 because the baby outfit from Patachou was too small. I see that you contacted us because you ordered the wrong outfit and that we agreed to send you a different baby outfit. We hope we provided you with good service in that regard. Normally, the baby outfits from Patachou fit true to size, but it can happen that there is a production error, or that a baby is born a bit larger. The size 1 month corresponds to size 56 for us, and newborn size is 50. It's unfortunate that you didn't reach out to us about this so we could resolve it, instead of leaving a negative review. Returns can be made within 14 days after delivery. If you have any questions, please let us know!
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Qaisha Van den Tol
8/7/2024
I bought a lot of beautiful hats and accessories for my little girl during my pregnancy in 2022; they are really lovely. I also ordered a beautiful hat with bling bling for my pregnant friend, and she is really happy with it 💕.
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Tiny van Rijswijk
8/6/2024
Beautiful clothes and fast delivery.
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Esther Katalanc
7/16/2024
I needed the order quickly, and it took more than 1.5 weeks for me to receive it, while the website indicated something completely different. I had to follow up every time.
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Response by KidsLuxury
Good afternoon Esther, It's unfortunate to see that you rated us with a 1 after we tried our best to assist you and even sent out a package twice. Your order was shipped within 2 business days as stated on the website. After you contacted us last week regarding the non-delivery of your package, we offered to resend it on July 9 by the end of the day. We indicated that the packages had already been picked up that day and that your package would be picked up by DHL on July 10. Unfortunately, there was another delay with DHL in the tracking code, which we unfortunately have no control over. We have not experienced this before, having two consecutive issues, and we also cannot monitor all tracking codes of our customers. You then contacted us again on July 11 since the second package had not yet been delivered. We offered to refund your money since we unfortunately could not do anything about the delays with DHL, and this is not typically our experience with them. You indicated that you would like to receive the products via another shipping company. We then sent a third package via DPD. Both this package and the DHL package were delivered the next day, July 12. On July 15, you emailed us stating that you wanted to return the entire order, to which we also responded via email with the information. We understand that it is frustrating that the first DHL package got lost, but we did everything we could to assist you as best as possible. We regret to see that you had a different experience.
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Shirley Boeken
7/2/2024
Great items and super fast delivery. If you're looking for something for babies, no matter what it is, you will definitely find it here.
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