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Safije Memeti

2/21/2022

I received two of the three hats correctly, but the third hat was missing the bow. I have been waiting since Friday, and so far, no new one has been sent. I could go into labor at any moment, so I hope it gets sorted out quickly. Also, my package was sent via DPD, which means it should have fit through the mailbox. I happened to be home all day, and no one rang the bell. My package was left at a pickup point. When I went to pick it up, there was also a problem; the gentleman couldn't scan the barcode, so he didn't want to give me my package because he couldn't scan it... so I received my order without a box. I wish he had kept the box for any further issues. I found the whole process to be quite unsatisfactory. I am quite disappointed that my first order went this way.

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Maria Van dyck
2/24/2022
Beautiful items and fast delivery.
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Luz Garcia Fermin
2/22/2022
Good service and good quality. Nice baby hats.
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roger bosmans
2/22/2022
Good service
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Safije Memeti
2/21/2022
I received two of the three hats correctly, but the third hat was missing the bow. I have been waiting since Friday, and so far, no new one has been sent. I could go into labor at any moment, so I hope it gets sorted out quickly. Also, my package was sent via DPD, which means it should have fit through the mailbox. I happened to be home all day, and no one rang the bell. My package was left at a pickup point. When I went to pick it up, there was also a problem; the gentleman couldn't scan the barcode, so he didn't want to give me my package because he couldn't scan it... so I received my order without a box. I wish he had kept the box for any further issues. I found the whole process to be quite unsatisfactory. I am quite disappointed that my first order went this way.
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Response by KidsLuxury
Good evening Safije, What a shame to read this; we are very sorry that there has been a delay with DPD and that you received a hat without a bow. There was contact about this on Friday evening, and we agreed to send a hat afterward. Unfortunately, the shipping company does not pick up packages over the weekend. The package was sent with DPD on Monday, and I see that it is currently still on its way to Belgium. We hope that it will be delivered quickly and without any issues now. We apologize for the inconvenience.
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Kothr Ibrahim
2/15/2022
Perfect quality And super luxurious and beautiful I am very satisfied
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Regina Spanjaard
2/12/2022
Great service, good quality!
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