walvisproducts.eu
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Kim-Ove Jensen
Great service
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Theodorus Coumans
The usual "know - it - all" customer service. Endless text but no solution for the problem. Its 2024. Its ok to be humble. Its ok to help unsatisfied customers. But turning the problem around and blame the customer for being "rude" just because the given answer doesn't solve the problem, nor explains it any way... wow.. thats just sad. Good luck. Again... they keep on blabering... but a working tracklink is still missing. Pathetic
Reply from walvisproducts.nlWhat is going on here?
Your review concerns dissatisfaction with a November 18th order for delivery to Romania in a remote area near the border with Moldova. You know yourself that this is a difficult location; after all, you yourself wrote with your order "PLEASE MENTION 100% THE PHONE NUMBER ON THE PACKAGE? OTHERWISE DELIVERY HERE IN THE MIDDLE OF NOWHERE WILL BE A REAL DRAMA". Your location is about 2500 km from our location, almost diagonally across Europe. It is therefore reasonable to expect that such a package would be on its way to you for a week or maybe a few days longer. But on November 22nd, 4 days after the shipment date, you suddenly block the PayPal payment. Because, yes, there was no delivery yet. And when the package was transferred between 2 delivery services, a track & trace link didn't work. And you strike a nasty tone throughout. Not only in your review above, but also in your subsequent correspondence. Among other things, you write: "When a supplier hides behind a far too expensive and unreliable courier service", "An I-make-me-quick-from-this-dick story", "It's great that you have so much experience and know everything so well". While you simply got a quick and competent answer from one of our colleagues. But you didn't like the answer.
We consider your review untruthful and disagreeable.
But that is allowed, of course. -
How do you rate walvisproducts.nl?
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Luca Piol
Fast shipping, good price, everything as expected.
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Sandro Gelsomino
Everything super
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T. Plakké
als starter kit een nobrainer, werkt prima en hoorbaar resultaat
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Nigel
Very impressive service. Goods arrived, as advertised, within three days of placing my order (and I'm in a notoriously difficult area for deliveries).
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mathias lucas
Great products !
Super fast delivery !!
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laura
Goede service, fijne communicatie, snelle levering en product zoals omschreven!
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Alexandre Navarro
Great service, fast delivery.
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Finn Poulsen
Good service, fast delivery and the goods are just fine
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Albert
Good pricing and good packing. Thank you for your service
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APOSTOLOS
Received as ordered. Thank you.
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D Zwiers
Snelle service en goede producten! Aanrader!
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Andrzej Grzybowski
Fast delivery, professional service ......
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Ole Hansen
Great service and fast delivery to Denmark...
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Marino Quirico
Fast delivery, excellent communication, item as described, Fair price
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Robert Sammelin
Great selection, fair pricing and excellent shipping times.
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Kim-Ove Jensen
Good service delivered at time as always
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Jesper Nielsen
Very fast deliviry, good quality, best price
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Francesco Crisi Verde Pistacchio
Top service and problem solving, Top notch pro quality