NANOGRAM.store

Hi Nick,

As indicated earlier, the main reason that the return is not possible is due to the fact that we do not accept returns of health related products based on the argument of hygiene as we can not guarantee the hygiene once the product has been opened elsewhere, specially in the times of current pandemic.

The second reason indeed, is the fact that the returns from outside of the EU are not accepted in general as in these cases formal import and export are required in order to receive back the product and this involves making high costs and taxes. Also if the paperwork is not done properly, it can cause a bunch of other problem and additional costs that finally would need to be paid from our side so due to very bed experiences from the past, we do not accept returns of any order once it has been exported outside of the EU and unfortunately in this case, the Brexit became a fact in the meanwhile but the main reason of refusing the return is the first reason stated.

However, we are sorry to hear that you are disappointed with the order that you have received. and that these conditions were not clear to you when ordering even though they are indicated on the website.

Unifier.ONE Support Team

Hi Dan,

As indicated earlier through the mail, the spare caps have been shipped out free of charge.

The product comes to us from the factory in sealed state and is shipped out without any modifications. This must be a case where something went wrong in the production.

We trust that this has been resolved to your satisfaction.

Unifier.ONE