Is Neofollics Hair Technology trustworthy? Reviews and trustmark

Lucas Torre
4/4/2023
Good product
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Sarah Hynes
4/4/2023
great pricing and great products
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K
4/3/2023
My order came within 1 week. I have been using it about 5 days. It seems effective. My hair fall reduce a bit for now. Will keep using it and use longer for stable result.
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Senel Erdogan
4/3/2023
Online done
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Response by Neofollics Hair Technology
Dear Senel, We are sorry to hear that you had a negative experience with our product or service and we appreciate your feedback. At Neofollics, we strive to provide our customers the best possible experience. We would appreciate it if you could provide us with more details about your experience and any issues you encountered. This will help us investigate the matter and take appropriate action to improve our product and service. We also encourage you to contact our customer service team so we can discuss your concerns and work to find a solution that meets your needs. You can contact us at customerservice@neofollics.com. We are committed to ensuring that all of our customers are satisfied with their purchases, and we would like the opportunity to address any issues you may have encountered. Thank you for taking the time to share your feedback with us, and we look forward to hearing from you soon. Sincerely, Neofollics Hair Technology
Liam Holden
3/31/2023
Haven’t received my item ordered over a week ago, no communication from company after sending numerous emails
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Response by Neofollics Hair Technology
Dear Liam, We apologize for the delay in shipping your order and for any inconvenience this may have caused. We understand that timely delivery is important to you and we regret that we did not meet your expectations in this regard. We appreciate your patience and understanding as we investigated the matter. Our records show that your initial message was received on March 28th and we responded on March 31st, informing you that your order had not been shipped for unknown reasons. We understand how frustrating this must have been for you, and we are sorry that we did not keep you updated in a more timely manner. We have taken steps to ensure that this does not happen again in the future, and we would like to assure you that we are committed to providing our customers with the best possible service. We are pleased to inform you that your order has now been shipped and should be with you shortly. We hope that you will be satisfied with your purchase and that we can continue to serve you in the future. If you have any further concerns or questions, please do not hesitate to contact our customer service team. Sincerely, Neofollics Hair Technology
Leilani Ducellier
3/30/2023
My order was never sent and after 1 week i had to email them to see if it had been sent and they had to redo the order.
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