Is Neofollics Hair Technology trustworthy? Reviews and trustmark

Hasan ab

3/29/2023

This review isn’t related to the product efficiency. I’ve been emailing you since yesterday, I didn’t leave a platform as well, Sent you messages on fb and Instagram day) and called you on your number (out of service the whole day), and yet didn’t get a reply back from you. Horrible communication, how come you have time to provide all these platforms but you don’t have someone to listen to your costumers and their questions or concerns? My order isn’t complete and missing something, maybe here you will get my message! Hopefully!

Hasan ab
3/29/2023
This review isn’t related to the product efficiency. I’ve been emailing you since yesterday, I didn’t leave a platform as well, Sent you messages on fb and Instagram day) and called you on your number (out of service the whole day), and yet didn’t get a reply back from you. Horrible communication, how come you have time to provide all these platforms but you don’t have someone to listen to your costumers and their questions or concerns? My order isn’t complete and missing something, maybe here you will get my message! Hopefully!
Response by Neofollics Hair Technology
Dear Hasan, We apologize for the inconvenience you experienced due to the lack of response from our customer service team. We understand that timely communication is crucial and we are sorry that we did not meet your expectations in this regard. We appreciate you reaching out to us through various channels, including email, social media, and phone. However, it seems that we fell short of our commitment to provide timely and responsive customer service. Please be assured that we take your feedback seriously and we will work to improve our communication channels and response times. We have located your order and we apologize that it was incomplete. We will take immediate action to rectify the situation and ensure that the missing item is sent to you as soon as possible. We value your business and want to make sure that you are satisfied with your purchase. We will also follow up with you directly to ensure that all of your concerns have been addressed. We appreciate your patience and understanding, and we look forward to resolving this matter to your satisfaction. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Sincerely, Neofollics Hair Technology
Jose luxembourg
3/28/2023
I just started the treatment, I will see the result after
How would you rate Neofollics Hair Technology?
Adebimpe
3/25/2023
I have placed an order,with this email horsesontransit@gmail.com but somehow i couldn't login my email. Days after i am yet to receive the item i ordered, I'm very disappointed because no one responding, customers service is not responding, your phone number +31 85 808 1679 and you guys re not responding to my email either
Terry Murphy
3/24/2023
Hasn’t arrived so can’t rate it
Thomas Dixon
3/24/2023
Great and Quick Service! Look forward to trying products and hope they will work for me!
Mirko Petrini
3/20/2023
No effect so far

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