Is Neofollics Hair Technology trustworthy? Reviews and trustmark

Dieter
6/24/2025
Ik had last van zeer droge hoofdhuid en dit steeds kort na het wassen van mijn haar met of zonder shampoo. Na de eerste keer de Scalp Treatment Shampoo te gebruiken in combinatie met de Scalp Therapy Nourishing Mask was de droge huid al verdwenen. Ik gebruik het product nu al 6 weken en dit 2 maal per week. De droge huid is nog niet teruggekomen. Mensen met gelijkaardige problemen raad ik aan het product een kans te geven. Mij heeft het na jarenlange hoofdhuidproblemen goed geholpen.
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Raed Almandeel
6/23/2025
Meine Bestellung wurde schnell geliefert und die Produkte sind ausgezeichnet
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How would you rate Neofollics Hair Technology?
SMA
6/23/2025
Quick service. I am waiting for the effect!
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Kaouther Kooli
6/22/2025
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Rashad ALSHEHATHA
6/21/2025
Schlecht behandelt und kommt Flasche ohne Kamm
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Response by Neofollics Hair Technology
Dear Rashad, Thank you very much for your review and for sharing your experience with us. We greatly value your feedback and always strive to provide our customers with the best possible service and experience. As we previously explained through customer service, the brush was not included in your order because it was not added to the shopping cart, so the system processed only the items you selected. We are very sorry to hear that your order arrived damaged, as this is not the experience we want for you. To assist you and find a solution as soon as possible, we would appreciate it if you could send us photos of the condition in which you received the package. This will allow our team to investigate what might have happened during shipping, since the products leave our warehouse in perfect condition. Please send the images to customerservice@neofollics.com. We are at your disposal to resolve this situation and ensure your satisfaction. Sincerely, Neofollics Hair Technology
Luka Mlakar
6/21/2025
When I make the order it says always 6-8 days, but then it always takes 3-4 weeks. It’s so annoying because it takes such a long time to receive the products.
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Response by Neofollics Hair Technology
Dear Luka, Thank you for taking the time to leave a review and for your trust in Neofollics. We understand that waiting longer than expected for your order can be frustrating. Regarding shipments to Slovenia, the delivery time is 6-8 business days, which are counted Monday through Friday, excluding weekends and holidays. According to our records, your order was delivered within this timeframe. If you ever experience any delays beyond this period or have any other questions about your order, please don’t hesitate to contact us. We’re here to help and want to ensure you have the best experience possible. Met vriendelijke groet, The Neofollics Team

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