Is Neofollics Hair Technology trustworthy? Reviews and trustmark

Ricardo Marques
12/7/2023
Great Service.
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JOSH PRINCETON
12/1/2023
DELIVERY OF ITEMS WAS BELOW STANDARD
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Response by Neofollics Hair Technology
Dear Josh, Thank you for taking the time to share your comments. We are interested in your opinion and we take it very seriously. We are very sorry to hear that your experience with the delivery of our items was below your expectations. If you could provide more details about your specific experience or any issues you encountered, it would be incredibly helpful for us to investigate and take appropriate steps to prevent a recurrence. We remain at your disposal at customerservice@neofollics.com. Sincerely. Team Neofollics
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Alexandra Mobley
12/1/2023
Still waiting for my package
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Response by Neofollics Hair Technology
Dear Alexandra, thank you for your review. We appreciate your feedback and take it very seriously. We see that you have not yet received your package, and as we have verified in our system, your shipment is on its way. Delivery time to the US is 7 to 12 business days. It is currently in the sorting center. If you have any questions, you can contact customerservice@neofollisc.com. With kind regards, Neofollics Team
JUDY D
11/30/2023
I haven’t received the product yet so can’t give a review
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Response by Neofollics Hair Technology
Dear Judy, Thank you for your comment. We appreciate your comments and take them very seriously. This review is about the buying experience: how was the process? Did you find enough information on the website? Was it easy? We want your shopping experience to be as easy and comfortable as possible. If you have any suggestions, please let us know. Best regards, Neofollics Team
Niels
11/29/2023
Quick and smooth delivery.
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Sadhbh Herbert
11/29/2023
Still haven’t received my order
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Response by Neofollics Hair Technology
Dear Sadhbh, Thank you for your review. We appreciate your feedback and take it seriously. We noticed that your package hasn't been delivered yet, and we sincerely apologize for any inconvenience this may have caused. We've already reached out to our shipping company to investigate and expedite the process. We understand the importance of receiving your order promptly, and we assure you that we're doing everything possible to resolve this issue. We apologize for the delay and any frustration it may have caused. Our customer service team is at your disposal for any further assistance. Best regards, Team Neofollics

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