Is Neofollics Hair Technology trustworthy? Reviews and trustmark

abel boza martinez
11/19/2023
Todo perfecto
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Laura Walker
11/18/2023
Still not received my products.
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Response by Neofollics Hair Technology
Dear Laura, Thank you for your comment. We value your comments and take them very seriously. According to our system, your package has been delivered correctly, therefore, we would like to work with you to understand the reason for your discomfort and find out if you have your package. We want to find a favorable solution. You can contact us via our customer service email: customerservice@neofollics.com, we will be happy to help you. Best regards, Neofollics Team
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Temenujka Danova
11/14/2023
Good pricing, good service and promising products
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Natash
11/13/2023
My package was delivered to Hungary! My address is in Ireland!
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Response by Neofollics Hair Technology
Dear Natash, Thank you for your comment. We appreciate your comments and take them very seriously. According to our system, the package has been delivered to the address provided, in Ireland but we see in your review that it has been delivered in Hungary. We will contact you from customer service to find a solution as soon as possible as everything is correct in our system. We apologize for any inconvenience caused. Best regards, Neofollics Team
Morgane Cucak
11/12/2023
I've never received my order...
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Response by Neofollics Hair Technology
DearMorgane, Thank you for your comment. We appreciate your comments and take them very seriously. According to our system your order has been delivered on November 10th. Therefore, if you have not received the package we would like to initiate an investigation. We will contact you from customer service for more information. We are sorry for what happened and we will work to find a solution as soon as possible. Best regards, Neofollics Team
Christopher Davidson
11/11/2023
I am still waiting for my order; no updates or information as to when I will get it despite emailing them, and no communication at all, not good service at all
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Response by Neofollics Hair Technology
Beste Christopher, Bedankt voor jouw review. Wij waarderen jouw feedback en nemen deze dan ook zeer serieus. Wij zien dat jij jouw pakketje nog niet hebt ontvangen, dit is natuurlijk niet de bedoeling. Daarom hebben wij contact opgenomen met onze verzendmaatschappij. Zij gaan een onderzoek starten om erachter te komen wat er aan de hand is met jouw pakketje. We vinden het erg vervelend dat je je pakket nog niet hebt ontvangen, maar volgens de track and trace die je in je e-mail hebt ontvangen, is het pakket onderweg. We werken echter graag met u samen om een oplossing te vinden. Met vriendelijke groet, Team Neofollics

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