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Tache Dragos

12/16/2025

Long story short i've ordered in holiday seasons , understandable that is busy but still , I wasn't a local customer so abit of attention could be applied. Initial order was canceled without telling me or reasons , had to contact them , second order was placed and after 1 week or so arrived but missing a piece that was a bummer as i had to get in touch and they had to resend that piece again most likely 1 more week or more to arrive quite dissapointing as i cannot play. The good things are that the store answers on Whatapp , would give 3 stars but ill give 4 for whatsapp.

Aslihan Irtis
12/16/2025
Tache Dragos
12/16/2025
Long story short i've ordered in holiday seasons , understandable that is busy but still , I wasn't a local customer so abit of attention could be applied. Initial order was canceled without telling me or reasons , had to contact them , second order was placed and after 1 week or so arrived but missing a piece that was a bummer as i had to get in touch and they had to resend that piece again most likely 1 more week or more to arrive quite dissapointing as i cannot play. The good things are that the store answers on Whatapp , would give 3 stars but ill give 4 for whatsapp.
Response by Sim Race Webshop B.V.
Thank you for taking the time to share your experience. We understand your frustration, especially since this was during the holiday season and you were ordering from abroad. Our apologies for the inconvenience this caused. During very busy periods, orders can unfortunately be delayed or require manual checks, and in this case the initial cancellation should indeed have been communicated more clearly — we’re sorry about that. When we noticed a part was missing from the second shipment, we acted as quickly as possible to resend it, even though we understand this resulted in additional waiting time and disappointment. We do appreciate your positive words about our responsiveness via WhatsApp. Being accessible and providing direct support is something we value highly, and your feedback helps us improve our processes further. We hope the missing part arrives soon so you can fully enjoy your setup, and we thank you for your patience and honest review. Best regards, Team Sim Race Webshop
How would you rate Sim Race Webshop B.V.?
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