Is Smartific.nl trustworthy? Reviews and trustmark

Dennis
12/8/2022
The pill had absolutely no effect! Very disappointed.
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Response by Smartific.nl
Dear Dennis, Thank you for your review. We noticed that you gave our entire company a 1-star review based on one product. We have immediately checked the status of your order and see that your package was delivered neatly within 2 working days. We also do not see any further issues. Of course, we are sorry to hear that the product did not meet your expectations. We would appreciate your full feedback at: support@smartific.com. Our team will address your case right away. Thank you in advance for your message. Best regards, Smartific.nl
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Eden
12/8/2022
Great service, perfect
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Dave
12/4/2022
Product never received.
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Response by Smartific.nl
Dear Dave, Thank you for your review. We noticed that you gave a 1-star review based on the delivery. We immediately checked the status of your order. We can see that PostNL has experienced a delay due to the enormous volume of packages. Unfortunately, this is beyond our control. It appears that your package will be delivered at the beginning of this week. If there is anything else we can assist you with, please let us know. You can reach us at support@smartific.com. Best regards, Smartific.nl
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Sonya Gus
11/23/2022
It's a bit difficult to evaluate something when you still haven't received it. I ordered on November 15, but I think it's with Post.nl. I've received several emails stating that they are changing the delivery date, and now I see that there is still no date at all. Smartific has started an investigation with Post.nl, so I will wait and see.
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Response by Smartific.nl
Hi Sonya, Thank you for your email. We noticed that you gave us a 1-star review based on PostNL. We see that there is an open ticket and that an update was sent to you yesterday (November 22). Our team is actively working to ensure that your package is delivered to you as quickly as possible. Rest assured, we will make sure everything is resolved. If you have any questions in the meantime, we kindly ask you to respond to the open ticket via email. Best regards, Smartific.nl
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Wesley Been
11/19/2022
Great trip
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Natalia Muniak
11/15/2022
👍👍👍👍👍
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