Approved

Member of ValuedShops since 2021

  • Regular monitoring
  • Clear conditions
  • Complaint management
  • Real entrepreneur

Assurances of ValuedShops

Regular monitoring

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Approved

This annual certification is conducted to ensure that the online shop is and remains up to date regarding general legal ecommerce requirements.

Requirements
Security scan

This regular scan is conducted to ensure that the online shop is and remains up to date with current security requirements.

  • WebwinkelKeur
  • Google Safe Browsing

Clear ordering process & conditions

Transparent ordering process and conditions for a reliable shopping experience.

  • delivery of products and services
  • return
  • guarantee
  • prices
  • payment methods

Complaint management

Unable to resolve an issue or complaint directly with the shop customer service?

  • WebwinkelKeur
  • DigiDispuut
Submit a dispute

Real entrepreneur

Manifesto

At Poker Merchant, we stand for nothing less than high-quality products and exceptional service. We offer the widest range of poker products in Europe, ensuring that you always find what you need to make your poker nights a success. Our team is always striving to select the best products and develop new items that meet the needs of our customers. This means that you can count on high-quality products that meet the highest standards. Furthermore, we are committed to providing the best service possible. Our customer service team is always available to answer any questions you may have and help you make the right choice.

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How would you rate Poker Merchant?

ValuedShops reviews

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Poker Merchant has 380 5 star ratings 380
Poker Merchant has 53 4 star ratings 53
Poker Merchant has 21 3 star ratings 21
Poker Merchant has 10 2 star ratings 10
Poker Merchant has 23 1 star ratings 23

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  1. Jerry overbury

    Order and paid for goods then was told would have to pay £120 import duty and charges making it totally unviable and expensive- still not had refund

  3. Consoli Paolo

    Very good web site for ecommerce, easy and clear indications for shipping charges. Large variety of goods. Fast shipping, very appreciate and thanks for the card giveaway.

  4. How would you rate Poker Merchant?

  5. Richard Nelson

    I received the wrong order. Sent an email about this a week ago and have had no response….. the website says someone will try and get back to me within 2 working days!

    Reply
  7. Simon Staniland

    Excellent communication and speed of delivery. Chips are fantastic, as are the complimentary decks of cards and carry case. Only reason it's not 5 stars is that I didn't realise shipping plus customs and VAT would add an extra £100 to the cost..

  9. Shadi Jafari

    The customer service is unbelievably awful. This is the first time that I shop in Europe from a legit company, I don’t receive my package, and there is not only no help or compensation they even ignore my messages. Edit: So, after my angry comment, I was contacted, received a reply to my email and even got a replacement for that missing package, for which I am very grateful. However, this had to be done from beginning. That package was a birthday prsent which got late by one month! Nevertheless, I appreciate their help.

    Reply
  11. Sandra Lane

    Quick delivery and the order was correct