Approved

Member of ValuedShops since 2021

  • Regular monitoring
  • Clear conditions
  • Complaint management
  • Real entrepreneur

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Regular monitoring

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Approved

This annual certification is conducted to ensure that the online shop is and remains up to date regarding general legal ecommerce requirements.

Requirements
Security scan

This regular scan is conducted to ensure that the online shop is and remains up to date with current security requirements.

  • WebwinkelKeur
  • Google Safe Browsing

Clear ordering process & conditions

Transparent ordering process and conditions for a reliable shopping experience.

  • delivery of products and services
  • return
  • guarantee
  • prices
  • payment methods

Complaint management

Unable to resolve an issue or complaint directly with the shop customer service?

  • WebwinkelKeur
  • DigiDispuut
Submit a dispute

Real entrepreneur

Manifesto

At Poker Merchant, we stand for nothing less than high-quality products and exceptional service. We offer the widest range of poker products in Europe, ensuring that you always find what you need to make your poker nights a success. Our team is always striving to select the best products and develop new items that meet the needs of our customers. This means that you can count on high-quality products that meet the highest standards. Furthermore, we are committed to providing the best service possible. Our customer service team is always available to answer any questions you may have and help you make the right choice.

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How would you rate Poker Merchant?

ValuedShops reviews

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Poker Merchant has 698 5 star ratings 698
Poker Merchant has 101 4 star ratings 101
Poker Merchant has 32 3 star ratings 32
Poker Merchant has 14 2 star ratings 14
Poker Merchant has 32 1 star ratings 32

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  1. Shadi Jafari

    The customer service is unbelievably awful. This is the first time that I shop in Europe from a legit company, I don’t receive my package, and there is not only no help or compensation they even ignore my messages. Edit: So, after my angry comment, I was contacted, received a reply to my email and even got a replacement for that missing package, for which I am very grateful. However, this had to be done from beginning. That package was a birthday prsent which got late by one month! Nevertheless, I appreciate their help.

    Reply
  3. Sandra Lane

    Quick delivery and the order was correct

  4. How would you rate Poker Merchant?

  5. Anna Asavei

    I ordered a 500 poker set with black aluminium case, i paid extra to be black, and i received it grey! It was a gift for someone who loves black. But unfortunately nobody answered my email, i also wrote a PM on the Facebook page, no answer! I still wonder what kind of site is this, but definitely i will never order again. Thank you for charge me extra for something i didn't received.

    Reply
  7. Gennaro Amendola

    Good products and service!

  9. Suy Hieng TANG

  11. Yasmina BENABDERRAHMANE