Melano Jewelry
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Mariska Huizer
Snel geleverd
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armanda brangert
geweldige snelle service ben heel tevreden tot de volgende bestelling
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Hoe beoordeel je Melano Jewelry?
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Sandra
De ringen verkleuren heel snel!!
Erg jammer!Antwoord van Melano JewelryHi Sandra,
Bedankt voor je review. Wat vervelend om te horen dat je ringen zijn verkleurd. Zou je kunnen aangeven waar en wanneer je ze gekocht hebt? Dan kijken we graag even met je mee😊 -
Hetty
Mooi. Zoals omschreven
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Claudia De Leeuw
Geen idee. Jullie laten bezorgen via DHL. Maar die rijden al 2 dagen langs en dan krijg ik een mail dat ik niet thuis was, terwijl ik gewoon in huis ben én het zou in de brievenbus bezorgd worden. Erg slecht dit. Dus heb geen oordeel over de armband
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LC
Mooie sieraden
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Very disappointed
Be careful with this brand.
I bought a ring that I only wore for four days. The rubber under the stone broke, causing the stone to fall out.
When I explained the situation to them, they replied that, as the stone was lost, there was unfortunately nothing they could do.
The only compensation offered was a 15% discount on a future order, which I find clearly insufficient given the problem.
On top of that, I had to return a previous order at my own expense: €11 despite using the cheapest shipping option.
Very disappointed with the quality of the product and customer service.Antwoord van Melano JewelryThank you for sharing your experience. We are sorry to hear that you are dissatisfied and would like to clarify the situation for completeness.
After receiving your email, we carefully reviewed your case. Unfortunately, the stone of the ring was lost. As the item itself was not returned and the stone is missing, this situation does not fall under our warranty conditions. This was also clearly explained in our previous email communication.
Nevertheless, we offered a 15% discount code as a gesture of goodwill toward a future purchase, even though we were not obliged to do so.
Regarding the return shipping costs: these are in line with our terms and conditions, which are clearly stated on our website. Return shipping costs are at the customer’s expense when there is no confirmed manufacturing defect covered by warranty.
We understand that this may not be the outcome you were hoping for, but we have handled this matter transparently, fairly, and in accordance with our policies. We regret that this has led to disappointment. -
Sabine M
Geweldige Service, zeer snelle levering en mooie juwelen!
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francois leysen
snelle levering
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Anika Boomsma
pn enrtureeeneetvGb
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Vinciane ANTOINE
J'adore les bijoux Melano mais ils changent de couleur et parfois je perds la pierre
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Monique Luxen
Mooie producten en snelle levering
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Elly
Snelle levering. Juweel is prachtig. Boven alle verwachting.
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Phie
Super mooie ring voor een leuke prijs ❤️
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Karin Lucassen
Goede en snelle levering
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Veronique Poels
Snelle levering en netjes vetpakt
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Inge Janssens
Snelle en veilige levering
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Sandrina D'Hernoncourt
Perfect and beautiful !
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Silvia van Ooyen
Snelle levering weer mooie ringen!
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Sonja van den Brink
Snel geleverd en goede prijs, mooie steentjes