De Stoffenstraat

Everything as expected.

My product has a damaged fold line.

Overall, I am generally satisfied, especially regarding the 'fabrics'. However, there have been two occasions where there was an issue with my order of supplies. In my last order, there were 2 spools of thread missing... they said they would set them aside for me. I still haven't received them, and I hope to get them at home, especially since the mistake was made by the webshop (and I shouldn't have to drive to Kasterlee for 2 spools of thread). Today, I finally received the 2 spools of thread in my mailbox, for which I am sincerely grateful.

Fast and correct delivery. Large selection of fabrics in different price ranges.

So far, I am very satisfied with De Stoffenstraat. Therefore, 5 stars. I usually go there in person. The staff is very helpful and friendly. I recently placed my first order online. The ordering process went smoothly, except for the payment. Unfortunately, there were several issues with the payment on the computer. I accidentally placed my order twice. With a phone call, they canceled the second order. This went very smoothly. When I checked my bank account, I saw that I had been charged three times. The second order has been canceled, and I received a credit note for that. However, I have not yet received the amount back in my account. Regarding the third payment, which was made in error without placing an order, I also have not yet received that back in my account. I would like to see this resolved promptly. Thank you in advance. Please let me remain a very satisfied customer. Best regards, Martine Vaerten

I am once again super happy with the fabric I ordered, just like with my previous purchase. The processing and communication were quick and perfect as well.