EMMSO

I had to follow up and threaten for my order to finally be shipped, more than a month after placing the order. The package was poorly packaged, and the jars opened at the post office, which could not deliver it to me.

The handling of my order went poorly. Only upon my inquiry was I informed that the goods were not available. They offered me a refund.

Sent me the wrong product in early Dec. Promised to send correct and return paperwork for incorrect product. Despite several emails since nothing arrived and nobody replied to my later emails. I am out of pocket €53.07 and have a product that is of no use to me. Shocking Customer Service

A delivery time of 3 to 5 working days was indicated. In reality, it took 3 weeks. There was no response to my message that I wanted to cancel the order (in the meantime, I had already purchased elsewhere). I tried to call...

Everything was received well and correctly. It did take a while, though.

The company did not provide any clear information about the whereabouts of the order, nor did it offer any justification for the non-delivery, demonstrating negligence, a lack of transparency, and a disregard for consumer rights.