Is Crafty Ponies trustworthy? Reviews and trustmark

Marion Nicol

7/10/2024

Hello, I still haven't received my order☹️ so why ask me for my opinion?!!!

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Magda Jonas
7/13/2024
Super beautiful quality!
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Veronique Festre
7/12/2024
Very good communication and service; the bridle was damaged upon delivery, and I received a new one immediately.
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How would you rate Crafty Ponies?
Marion Nicol
7/10/2024
Hello, I still haven't received my order☹️ so why ask me for my opinion?!!!
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Response by Crafty Ponies
Dear Marion, We sincerely apologize. It was never our intention to ask if you were satisfied before your order arrived. We completely understand that you may be outraged by this. However, we can explain: this is done automatically and usually well after an order has been placed. In your case, there was an issue, as the package is taking a bit longer to reach you. I have contacted the delivery service, and normally, you should have received a message from them indicating when the package will be delivered. In my opinion, it should not be much longer now. We hope that after receiving the package, you will be satisfied and that you will change your 1-star review to a 5-star review. If you have any other questions, please do not hesitate to contact us. We are always here to help you. Best regards, The Crafty Ponies Team
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Anne B
7/7/2024
Everything as expected. Good quality and shipped quickly!
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Gerd van Elst
7/7/2024
Thank you for the fast delivery.
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Maxime
7/5/2024
No difficulty.
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Crafty Ponies