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Tim Weidener

2/27/2026

Very disappointing handling of a small mistake on their part. The pre-programming (free for orders of 6 or more) was not carried out, even though this was clearly stated in the comments with the request. First response: “Not checked, so tough luck” — according to them, the system cannot process this without payment. After several emails, there was no real solution. As a “compensation,” they suggested returning everything, which is not very realistic. This could have been resolved much more simply and customer-friendly, for example, with a quick phone call. What a shame.

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JAL Nagelkerken
3/19/2026
Fast delivery and good price.
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Oleh Kushnir
3/16/2026
👍 Very fast
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How would you rate Tromm International B.V.?
Nico Huisman
3/8/2026
Good service and fast delivery.
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Erik Booten
3/5/2026
Good service Delivery as agreed
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Ruud
3/1/2026
Good advice and delivered quickly.
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Tim Weidener
2/27/2026
Very disappointing handling of a small mistake on their part. The pre-programming (free for orders of 6 or more) was not carried out, even though this was clearly stated in the comments with the request. First response: “Not checked, so tough luck” — according to them, the system cannot process this without payment. After several emails, there was no real solution. As a “compensation,” they suggested returning everything, which is not very realistic. This could have been resolved much more simply and customer-friendly, for example, with a quick phone call. What a shame.
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Response by Tromm International B.V.
Dear Tim, Thank you for your review. We are sorry to hear that you found this situation disappointing. Your order included a note stating that the motors needed to be pre-programmed. However, in our ordering system, pre-programming is processed as a separate option, as clearly indicated on the product pages. Since this option was not checked and no charge was applied for it, the motors were automatically shipped without pre-programming. This has caused confusion afterward, and we regret that. When you contacted us about this, the goods had already been picked up by the carrier. At that point, we could no longer adjust the shipment. Therefore, we immediately offered to have the order returned at no cost, to program the motors according to your specified configuration, and then to send everything back to you at no charge. The UPS return label was provided by us, and there were no additional costs for you. To minimize any time on site, we also sent an instructional video along with the order, explaining step by step how to program the Somfy RS100 IO. This allowed you to assess whether it was possible to perform the programming yourself without returning the items. We understand that a return may not always be desirable when installation is already scheduled. At the same time, this was our way of ensuring that the pre-programming was carried out correctly and completely according to your wishes. We take your comment that this could have been resolved more simply or personally to heart. Feedback like this helps us to further improve our communication and processes. Best regards, Team Tromm
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