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10/11/2023

The chair wobbled, and at first, they didn't believe me. I could return the chair later, but if the chair turned out to be fine, I would have to pay! I thought, never mind... so I just kept the wobbly chair.

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Rp
10/11/2023
The chair wobbled, and at first, they didn't believe me. I could return the chair later, but if the chair turned out to be fine, I would have to pay! I thought, never mind... so I just kept the wobbly chair.
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Response by Decomeubel
It's a shame that the truth is being so heavily distorted here. We provided you with advice to check whether the chair wobbled. There was no disbelief involved. Such a test should be conducted on a flat surface, such as a glass plate or countertop, since a (laminate) floor is not always 100% level. It is indeed true that there may be costs involved if you submit an unjustified complaint. However, those costs only apply if your complaint turns out to be unfounded; otherwise, of course, they do not!! Because we want to prevent this in your best interest (!!), we ask you to perform a few checks. You did this, but not in the manner we indicated. However, if you were so convinced that the chair wobbled or was otherwise faulty, then there would be no risk for you, and we would exchange it completely free of charge. Not a SINGLE problem. This has been made clear to you multiple times. Therefore, we absolutely do not understand why you did not accept our offer to return the chair so it could be exchanged if you were so sure of your case. We can only conclude from this that the chair did not wobble as you claimed, because otherwise, you could have returned the chair at our expense without any risk on your part. Quite a peculiar story, indeed. Our offer still stands: if you are certain that the chair is not in order, let us know, and we will send you a return label within an hour so you can send the chair back. PS: In our 12 years of existence, there has never been a single customer to whom we had to send an invoice afterward because a complaint was unjustified. On one hand, this is because there are exceptionally few complaints about these chairs, and on the other hand, because customers usually cooperate with a few very simple checks to prevent unnecessary costs.
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Regina G.
10/9/2023
Everything is perfect.
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Response by Decomeubel
Thank you very much for your positive review.
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Hélène Bertrand
10/9/2023
Fast and efficient delivery!
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Response by Decomeubel
Thank you very much for your positive review.
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Mary korenny
10/2/2023
Satisfactory and fast.
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Response by Decomeubel
Thank you very much for your positive review.
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Carl Coenen
10/1/2023
Good service, fast delivery.
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Response by Decomeubel
Thank you, Carl, for the review :)
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Joyce Huijding
9/20/2023
Fast delivery and the right price/quality ratio.
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Response by Decomeubel
Thank you for the beautiful review, Joyce.
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