Is Dejavu Cars trustworthy? Reviews and trustmark

carmania2000

3/28/2025

The material is okay, but the communication is 0.0. You receive tracking information via email for that day, but the delivery doesn't happen after all. The next day, the tracking has expired, so you know nothing. When you send an email to get an active tracking update, they simply do not respond. More than a day and a half later, after sending 3 emails and a WhatsApp message, they finally replied, which is really way too late. *It's striking that when you leave a review, they suddenly can respond within a few hours, but it takes them more than 24 hours otherwise. Disappointing customer service, truly unworthy of a real webshop. I don't even want to order anything here anymore.

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Sebastian Conti
3/30/2025
Everything worked perfectly, would love to do it again!
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M.R Autoservice
3/29/2025
Good service
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How would you rate Dejavu Cars?
carmania2000
3/28/2025
The material is okay, but the communication is 0.0. You receive tracking information via email for that day, but the delivery doesn't happen after all. The next day, the tracking has expired, so you know nothing. When you send an email to get an active tracking update, they simply do not respond. More than a day and a half later, after sending 3 emails and a WhatsApp message, they finally replied, which is really way too late. *It's striking that when you leave a review, they suddenly can respond within a few hours, but it takes them more than 24 hours otherwise. Disappointing customer service, truly unworthy of a real webshop. I don't even want to order anything here anymore.
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Response by Dejavu Cars
Communication is 0.0? If someone has no respect for others and thinks they can tarnish a company’s reputation in this way, they should reconsider what they are saying. You say it yourself, 3 emails in 1.5 days? It says enough that something is wrong, doesn’t it, when you send so many emails without waiting for a response? Do people think we are online 24/7? See our opening hours, and on the same page, it clearly states that we do our best to respond within 24-48 hours, which we have done. You also sent a message on WhatsApp, yes, that’s right!!! After those 3 emails, you still decided to WhatsApp us.... We have already responded to your message on WhatsApp, so do you really think we are going to respond to your emails as well? We are dependent on the courier service. The indicated delivery times are an estimate. We sent the package on time, but the courier service did not meet the promised delivery time. It can happen, but let’s just respect each other. This has been clearly stated, but this person says they don’t care or that it’s not their problem, blah blah, just strange behavior. Such actions are not welcome here, so next time you don’t need to order from us. People who lack understanding and think they can talk down to us in this way are simply not welcome here. Keep your money to yourself, less complaining, less headache. We cannot satisfy this kind of customers. We don’t want them here either. Now, people like you, who read this message, won’t order from us, and that’s the intention. This is our filtering system. We are moving on with normal people. + First 3 stars and now 1 star because he thinks he can say anything and that people shouldn’t respond? Keep your stars to yourself and bother another company. This is what I mean; we respond in no time, and it’s still not good. Some people just aren’t right in the head. Now they are complaining about how quickly we responded. So that’s still not good? It’s not that hard to understand. When your message is read, you will get a response. If you haven’t received a response, then your message hasn’t been read yet. Patience is a virtue.
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Kamil Zima
3/24/2025
Great
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Marlon Locke
3/20/2025
Fair prices and great customer service. Delivery was as expected and the installation was easy to implement. Recommended!
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MJ Q7
3/20/2025
The ordered parts look great. I can't assess yet the quality/compatibility as still awaiting for the installation. Will feedback once installed.

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