Hifistudio79 - klanten reviews...

Fast delivery

I have been waiting for 2 months for my order. No phone call and no email regarding delayed delivery. No response to multiple emails. No contact possible by phone. No callback. In short: hopeless.

I ordered a Goldring 2200, and I received very good explanations about what fits my tonearm and turntable (this kind of expertise is often lacking). By far the best price available, top service!

A breath of fresh air. 200 percent service, there should be more like this.

I have ordered from this store online several times and until now I was a satisfied customer. On July 31, I ordered a Goldring 2200 cartridge that, according to the website (which still states this), would have a delivery time of 3-5 days. After 14 days, I inquired about the status. The information was that it was still on order and expected by the end of that week. After another week, I reached out again. It would take another week. Again, no information from the store to me. I had to follow up myself. It would take even longer. I then canceled the order. The refund was supposed to take 1-2 days. Now, after 1 week, I still have not received the refund, and my emails are no longer being answered. Lessons for the store: manage expectations (proactively contact the customer and not wait for the customer to reach out), get information (e.g., delivery time) in order, communicate better, and keep agreements! Update 31-08-2016; 11:00 AM: The store has now taken the call immediately. Although a week ago it was agreed that the refund would be processed within 1-2 days, this has not yet been done. However, they can now deliver the cartridge immediately. Finally, it is in stock. I just found that out. After the review, they did respond. Although the agreement was to refund, there is now a choice. Better late than never, I suppose... There were briefly some lame excuses from the retailer that really did not do justice to the situation, but those issues were ultimately smoothed out after I made a phone call. For me, it also applies that the retailer should call the customer when they want to deviate from existing agreements (refund) because they want to make a new proposal (still deliver). I suggested either delivering the cartridge TODAY or refunding the purchase amount TODAY. So tomorrow I should either have the cartridge at home or the money in my account. I will adjust the review once everything is resolved. Update 01-09-2016; 14:45 PM: Today the cartridge has arrived. It appears to be in good condition. All's well that ends well.

Lots of choices with good prices. Excellent delivery.