Is Hippe Girls trustworthy? Reviews and trustmark

Anouk

9/6/2026

Dear Gwen, We have minimal contact via email. Because of that, I have little trust left in the process, everything first in DHL. As I have indicated before, I would like to receive a refund. If I still receive the package, I will return it, a reshipment is not desired.

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Nelle
9/11/2026
Ramona Leismann
9/9/2026
My 8-year-old daughter and I love their earrings. Since we got to know them, we haven't bought any others. She used to have big problems with other earrings, but she tolerates theirs perfectly. The selection is gigantic, the material is excellent, and the shipping is lightning fast.
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How would you rate Hippe Girls?
Monali
9/8/2026
I am overall very satisfied
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Christa Stapfner
9/8/2026
Anouk
9/6/2026
Dear Gwen, We have minimal contact via email. Because of that, I have little trust left in the process, everything first in DHL. As I have indicated before, I would like to receive a refund. If I still receive the package, I will return it, a reshipment is not desired.
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Response by Hippe Girls
Thank you for adjusting your review. It's unfortunate to read that you experienced our communication as insufficient. You first sent us an email on August 31. Because we had an issue with our email on September 1, you sent your message again so that we wouldn't miss your email. We then immediately let you know that we had indeed received your earlier email and that a case with DHL had been opened. On September 1, you responded to this, and on September 2, we informed you again that we find it very unfortunate, but that an investigation with DHL unfortunately always takes a few working days. Since we have sent your order properly and the package has also been received by DHL, we wanted to wait for the investigation. On Thursday evening, you sent us another email. You indeed had not received a response to that. We were not working last Friday, and I am therefore processing all incoming emails today, Sunday. We sincerely regret that it felt to you as if there was little communication because of this. Behind the scenes, we have indeed been working on your shipment and the investigation. DHL always tries to resolve a case within 5 working days, that period is almost expired, and I expect a solution tomorrow. In any case, I will mention in the ongoing case with DHL that, should the package be traced, it may be returned to us. You will no longer have to wait for a new delivery of this shipment. I will also cancel the order for you; we had already set aside the earrings so that we could resend the order in case of loss. It may be that DHL has already put the package in the delivery process, then we can no longer cancel it, and I assume that you will refuse the package at the door. The package will then come back to us. Kind regards, Gwen
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Véronique Angibaud
9/6/2026
Purchase as described, quick shipping. Let's see the durability over time!
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