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Ineke

11/22/2017

The order was not sent to the delivery address, but to the billing address. So it didn't arrive in time for Isobel's birthday. I had mentioned it in the order and also emailed about it again. Too bad. The earrings were nice, though.

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K van den Heuvel
11/24/2017
Ineke
11/22/2017
The order was not sent to the delivery address, but to the billing address. So it didn't arrive in time for Isobel's birthday. I had mentioned it in the order and also emailed about it again. Too bad. The earrings were nice, though.
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Response by Hippe Girls
Dear Ineke, I am so sorry that we made a mistake and that the gift arrived late for the birthday boy. You indeed mentioned in the comments field that it was a gift for Isobel and that we should send it as soon as possible. We did this... only we overlooked the fact that you provided two different addresses. We sincerely apologize for this. This is an extra step that we need to take, and we missed it. I also searched through the emails... unfortunately, I couldn't find any email from you. If you had contacted us, we could have thought along with you for a suitable solution. It's a pity that our mistake has led to your dissatisfaction and that you left us a negative review. Have a nice day. Kind regards, Gwendola Post-van Ingen
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How would you rate Hippe Girls?
Armanda
11/21/2017
Andrea Heeren
11/21/2017
Linda Boszhard
11/21/2017
Super fast delivery! Even with the name and date of birth, I didn't wait longer than 1 working day, so it was already at home after 2 days, and the unicorn plush toy is so cute. Great webshop, I definitely recommend you!
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T. Jong
11/20/2017

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