Is Hippe Girls trustworthy? Reviews and trustmark

Linda Talsma
11/17/2024
Earrings lost after just one afternoon, they came loose and fell out.
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Response by Hippe Girls
It's such a shame to hear that you lost the earrings, and so quickly too. With our screw closures, you usually notice right away if they are functioning properly: they tighten securely, or you can tell that the closure keeps turning. This always provides certainty about their operation. We would have appreciated it if you had emailed or called us instead of expressing your dissatisfaction on another platform. We like to think along with you about a solution, even though we unfortunately cannot guarantee against loss. Perhaps we could have alleviated your concerns. Best regards, Gwen
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Sam
11/16/2024
Delivered quickly and beautifully packaged. Very nice earrings, and a lovely collection on the site as well. It's a gift, so we still need to test if she can actually wear them with her allergy.
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C P
11/16/2024
The choice
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Marie LAPOILE
11/16/2024
Order always stuck in the same place for 4 days and no further information via email.
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Response by Hippe Girls
Good evening, We are sorry to see that you left a negative review. We understand your frustration, as we also want your package to arrive at your home as quickly as possible. According to the tracking information, your package is currently in transit. The Dutch postal service is transferring the package to the French postal service, which usually takes 3 to 5 business days, sometimes a bit longer. Currently, PostNL is still adhering to this timeframe. Since this is an international shipment, next-day delivery is unfortunately not possible. We packaged your order with care and love, and we shipped it immediately. After that, we rely on the delivery services to ensure that your package arrives safely and on time. We have not received any emails from you. Otherwise, we would have of course responded without any issue, as we are here to help you. We are closely monitoring the tracking of your package and hope that the French postal service will update the information on Monday so that the delivery can resume. Thank you for your patience and understanding. If you have any further questions, please do not hesitate to contact us. Best regards, Gwen
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Nadine Opitz
11/13/2024
Fast delivery, beautifully packaged, and the jewelry is really very nice for children! This was definitely not our last order ♥️
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Linique
11/13/2024
Very nice contact and good advice. Beautiful products and delivered quickly!
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