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Rens Kelly

4/29/2017

I ordered on Monday and only received it on Friday. It's a pity that the little butterflies on the earrings came off so quickly and that the extra rubber pieces couldn't be added.

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R van. Ballegooij
5/5/2017
Fast and good.
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Rens Kelly
4/29/2017
I ordered on Monday and only received it on Friday. It's a pity that the little butterflies on the earrings came off so quickly and that the extra rubber pieces couldn't be added.
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Response by Hippe Girls
Dear Kelly, We are very sorry to hear that you are dissatisfied with the delivery and have given us a "lower" rating because of it. As an online shop, we find it very unfortunate when our customers are not satisfied with our service. You placed your order with us on Monday evening (April 10th) and we shipped your order on Tuesday. As stated on our website and in your order confirmation, delivery to Belgium takes 3 working days. So, in fact, PostNL delivered according to the agreed terms. Of course, we as an online shop would love for them to be able to deliver to Belgium the very next day. Unfortunately, this is not yet possible for letterbox mail. As we mentioned in the email last week, you can easily adjust the butterfly backs by bending the circles towards each other. This will make them tighter. The rubber stoppers are also an option to use instead of the butterfly backs. The thickness of the earlobe determines whether both can be worn at the same time. Many of our customers use either the stoppers or the butterfly backs. We hope you enjoy your order, and if you have any questions, we would love to hear from you. Thank you for taking the time to send us this message and for giving us the opportunity to respond. We wish you a nice weekend. Best regards, Team Hippe Girls
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How would you rate Hippe Girls?
Mike Dost
4/27/2017
So far, so good; friendly service and fast shipping. However, one of the earrings is not finished as nicely as the others, but due to Hippe Girls' quick response, we expect this issue to be resolved soon.
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Martine
4/27/2017
Fast service and nicely packaged. The items look just as cute as they do on the site.
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Kirsten
4/27/2017
Fast delivery of the order. Well packaged. I really appreciate receiving an email with the status of the order.
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K. lipman
4/27/2017
Fast service
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