Is Hippe Girls trustworthy? Reviews and trustmark

Yolanda Ubierna Alonso
2/16/2026
Hello. I haven't received the package. It says it was delivered to me on Friday, but I haven't received anything. I called the courier company to file a complaint.
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Response by Hippe Girls
Good afternoon, We regret that the package has not arrived, even though the tracking indicates that it has. Why didn't you inform us earlier? We could have investigated it right away. Now we have received a negative review on an external platform, which is very unfortunate. I will immediately file a complaint with the courier company and will inform you of the outcome as soon as possible. Best regards, Gwen
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RIZLENE
2/14/2026
Disappointed
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Response by Hippe Girls
Good morning, We had brief contact this week, as you wanted to know where the package is located. We have not yet responded to your last email with the photo on Friday. We always state that we respond within two business days, and we wanted to consider how we can best resolve this. You informed us via email that your niece damaged the silver earring while opening it. The photo shows that the hook piece, including part of the pin, is damaged. She probably did not realize that the clasp needs to be unscrewed. It is possible that the broken pin is still in the clasp. These are silver screw earrings that should be handled with care. In this case, the earring has broken due to mishandling, and there is no product defect. We understand that this is frustrating, especially if someone is not familiar with screw clasps. At the same time, this means for us that not only would the earring need to be replaced, but also the shipping costs to Germany. We understand that you would like to expect a new set, but we wanted to first consider how we can resolve this appropriately. Unfortunately, we have already received a negative review, which complicates the situation further. Tomorrow is Monday, and we will let you know how we can accommodate you. Best regards, Gwen
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How would you rate Hippe Girls?
EMIlouche
2/14/2026
Second order, I love it! Beautiful earrings, fast delivery.
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T.
2/13/2026
Fast delivery. Good service. Thank you.
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noureddine
2/12/2026
Great price, delivered quickly, daughter happy!
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Stéphanie CHEVAL
2/12/2026
After a delivery issue that was handled very well, I received the earrings, which are beautiful.
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Response by Hippe Girls
Hello, In the meantime, the package has been delivered to you, and we wanted to know if you still maintain this negative review. We would be happy to hear your feedback. Best regards, Gwen
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