Is Hippe Girls trustworthy? Reviews and trustmark

Oritha
12/11/2025
Beautiful earrings in great quality. My daughter loves them. The service and delivery are also absolutely exemplary. Would definitely order again!
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Caroline Ledent
12/11/2025
Nice products and fast shipping. However, the delivery by Colis Privé is a complete disaster! They don't even ring the bell to check if we are home, and they do not respect the delivery point. They claim that the package is available at the pickup point, which is false! In short, if you want me to order again, you will need to change your service provider!
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Response by Hippe Girls
Hello, Thank you very much for your stars and your feedback. 😊 Regarding the delivery: unfortunately, a carrier was chosen with whom we do not have a direct contract. Our usual carrier is La Poste, the French postal service. During peak periods, La Poste may, according to its conditions, call upon other partners for the final delivery. Unfortunately, this was the case here, and the service provided was not satisfactory. We completely understand that this is frustrating, and we have already filed complaints with La Poste, as this is absolutely not the service we wish to offer our customers. In January, we will be switching entirely to another solution. But for now, during this busy period, we are still dependent on La Poste's choices and its subcontractors. Thank you again for your feedback; it also confirms our own concerns regarding this carrier. Best regards, Gwen
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K.N.
12/10/2025
Excellent service and very beautiful products!
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Claudine Pelletan
12/10/2025
Earrings ordered, but still not received. Is this normal???
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Response by Hippe Girls
Good evening, We regret that you did not contact us earlier and chose to leave a negative review on an external platform. We could have informed you that the carrier attempted to contact you on December 8th due to an issue with the address. According to them, it was not possible to deliver the package, and they are asking you to get in touch with them. If you send us an email with your complete address, we can verify and request the carrier to attempt delivery again. If you have any questions, please feel free to contact me. Best regards, Gwen
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Chloé BOUILLET
12/10/2025
Modification of the review after finally receiving the order, after more than 3 weeks of waiting. So don't be in a hurry. For the rest, my daughter is happy with the order, even though the colors are duller than in the pictures.
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Response by Hippe Girls
Good evening, I completely understand that you would like to receive your package quickly. Unfortunately, the French postal service is currently experiencing difficulties in delivering all packages. I see that your package arrived in your area yesterday and should be delivered tomorrow or Friday. We shipped your order promptly and packed it with care. We also regret that the final part of the delivery is not going as smoothly as expected. Kind regards, Gwen
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Lieke
12/9/2025
Fast service, good product. And the twist closure is really ideal for the tougher girls who love to play in nature.
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