Is Hippe Girls trustworthy? Reviews and trustmark

Y
9/4/2024
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Response by Hippe Girls
Dear Delia, We are sorry to hear that you are not satisfied and have given us a negative review. Regarding your order, you combined two promotions: the 15% discount and the free set you receive with the purchase of three pairs of earrings. We understand that you overlooked the terms when adding the free set. We clearly state in the shopping cart that this promotion cannot be combined with other offers. We pointed this out to you and even offered to exchange the 15% discount for the free set. We would have sent this to you at no cost. Unfortunately, you did not agree to this, as you believed you were entitled to both promotions at the same time. We would like to emphasize that we do this to keep it fair for all our customers. If you have any further questions, please feel free to reach out. Kind regards, Gwen
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Beate
9/4/2024
I ordered on August 13th and have not received anything to this day. There has also been no response to my inquiries. It was supposed to be a birthday gift for our twins today. Now, two little disappointed girls are left behind. Almost a month for shipping from the Netherlands is quite long; it’s even faster from China. :(
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Response by Hippe Girls
Good evening, I’m sorry that you didn’t notice that we were on vacation, which caused your order to be shipped later than usual. I see that your order arrived last week. During our vacation, we set up a pop-up that was displayed before you could continue shopping. Additionally, we clearly indicated at the top of every page and in every step of the ordering process that we would be back in action starting August 27th. I apologize that you missed these notifications and are disappointed. We shipped your order as quickly as possible after our vacation, with care and love. I hope you are satisfied with the earrings! If you have any further questions, please feel free to reach out. Best regards, Gwen
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How would you rate Hippe Girls?
Petra Verhofstad
9/4/2024
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Jasmin Gucati
9/4/2024
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Doris Müller
9/4/2024
Very beautiful earrings.
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Jenni
9/4/2024
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