Is Hippe Girls trustworthy? Reviews and trustmark

Pieper
6/11/2026
Unfortunately, something was missing from the order. After consulting, I was only informed that it was included in the delivery according to the packing slip. But unfortunately, it was not.
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Response by Hippe Girls
Good day, thank you very much for your message. Unfortunately, we have not yet received a response to our previous email. We record our packaging process and can see that we added the clasp to the earrings. That is why we asked in our previous email if you have already checked the earring box. Since it is just a single clasp, we always include it directly with the earrings. From experience, we know that such small clasps sometimes remain in the packaging and can therefore be easily overlooked. Could you please let us know briefly if you have found the clasp in the meantime? Then we will know directly how we can assist you further. If the clasp is indeed not present, we will be happy to send you a new one. That is no problem at all. We look forward to your response. Best regards, Gwen
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Destombes
6/9/2026
My package got lost, of course... very unhappy because I am still waiting for my delivery and where is my package? Is it up to me to figure out how to find it? I find that quite unbelievable... So no, I am not happy.
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Response by Hippe Girls
Hello, We are sincerely sorry to have received a one-star rating despite all the efforts we have made. We fully understand how frustrating it is that an order has not arrived. That is why we immediately opened an investigation with the carrier. According to their information, the package was indeed delivered to your address and the GPS data also confirms that the delivery person was at your home at the time of delivery. As we understand that despite this information something may have gone wrong, we have sent you a statement to complete in order to confirm that you did not receive the package. As soon as we receive this completed and signed document, we can proceed with the process and find an appropriate solution. To date, we unfortunately have not yet received the form, but we have seen your review. We regret this, as we are always actively working with you to resolve this issue. We are sincerely sorry that the earrings did not arrive to you and we wish to help you as best as we can. Could you please send us back the completed form? We can then immediately resume processing your case. Best regards, Gwen
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Vanessa Schütt
6/8/2026
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Nadja
6/8/2026
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Sandra Rottenberg
6/6/2026
I personally find the earrings very small. I imagined them to be a bit larger. Unfortunately, my daughter also lost one pair within 2 weeks because the clasp keeps coming undone.
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Elke Löneke
6/5/2026
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