Is Hippe Girls trustworthy? Reviews and trustmark

Kirstin Tinke-Blomsma

10/10/2019

I ordered screw-back earrings for my daughter. The description on the website states that they prevent falling out and are even suitable for babies. I bought these earrings because other earrings often fall out on my daughter. However, after just 2 days, she lost one earring with a screw-back. After reporting this to customer service, I received no assistance whatsoever. I understand that earrings can still fall out, but I find it very quick to lose one after just 2 days! They offered no solution and just brushed it off. They claimed my daughter must have twisted the earring, otherwise, it wouldn't have fallen out. However, she hasn't touched it. After purchasing 4 pairs of earrings in six months, I will no longer shop at this web store.

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Annie Zeefat
10/13/2019
Looked very well cared for. Beautifully packaged and fast delivery.
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linda
10/13/2019
Fast and good service!
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Carin Krom
10/13/2019
Lots of choices.
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Kim Buis Wollaars
10/11/2019
Fast delivery, nicely packaged. Lots of choices. Simply great!
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Kirstin Tinke-Blomsma
10/10/2019
I ordered screw-back earrings for my daughter. The description on the website states that they prevent falling out and are even suitable for babies. I bought these earrings because other earrings often fall out on my daughter. However, after just 2 days, she lost one earring with a screw-back. After reporting this to customer service, I received no assistance whatsoever. I understand that earrings can still fall out, but I find it very quick to lose one after just 2 days! They offered no solution and just brushed it off. They claimed my daughter must have twisted the earring, otherwise, it wouldn't have fallen out. However, she hasn't touched it. After purchasing 4 pairs of earrings in six months, I will no longer shop at this web store.
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Response by Hippe Girls
Good morning, It is very unfortunate that you are giving us a bad review. To be honest, we expected it after your last email. We are very sorry that your daughter lost a screw cap and then an earring. The earrings have been extensively tested by us and also have a quality mark. We personally place the caps on the screw thread to ensure that they stay in place. This action can intercept any product defects. You also removed the cap from the earring and placed it on the screw thread after you had put it on your daughter. We asked you if your daughter might have twisted the back, as we were trying to think along with you about how the back could have come loose. As you write it here, it seems like we would blame your daughter, and that is certainly not the case. It could also have happened while getting dressed or undressed; if the earring got caught on something, it could have come loose. This is also a safety concern, otherwise, her hole could tear. We have linked the complaint to your account and can see that you ordered a pair of earrings with dogs in May; these earrings have a butterfly closure and are also delivered with silicone caps. We do not provide a guarantee against loss, and based on your communication, a goodwill arrangement was not sufficient. I have the impression that we could have only prevented this 1-star review by offering you a new earring. I am very sorry that you are dissatisfied, and I understand the disappointment. I wish you a nice day. Kind regards, Gwendola Post
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gerard bongers
10/10/2019
fast delivery
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