Is Hippe Girls trustworthy? Reviews and trustmark

Monique
11/24/2017
I ordered super cute earrings! Fast delivery and very nicely packaged! Yes, very satisfied!
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Valerie
11/24/2017
My order never arrived!
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Response by Hippe Girls
Dear Valerie, We are very sorry that you gave us such a negative review. We also find it very unfortunate that PostNL is taking so long to deliver the order. We have asked PostNL for a response, and we hope to receive one today. Of course, you will receive your order; we will make sure of that. We quickly shipped your order, packaged it nicely, and kept you informed of all the steps via email. Once your order was handed over to PostNL, it was also a waiting game for us. We will keep you updated as we agreed. Kind regards, Gwendola Post
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Debby
11/24/2017
Super fast delivery.
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Ineke
11/22/2017
The order was not sent to the delivery address, but to the billing address. So it didn't arrive in time for Isobel's birthday. I had mentioned it in the order and also emailed about it again. Too bad. The earrings were nice, though.
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Response by Hippe Girls
Dear Ineke, I am so sorry that we made a mistake and that the gift arrived late for the birthday boy. You indeed mentioned in the comments field that it was a gift for Isobel and that we should send it as soon as possible. We did this... only we overlooked the fact that you provided two different addresses. We sincerely apologize for this. This is an extra step that we need to take, and we missed it. I also searched through the emails... unfortunately, I couldn't find any email from you. If you had contacted us, we could have thought along with you for a suitable solution. It's a pity that our mistake has led to your dissatisfaction and that you left us a negative review. Have a nice day. Kind regards, Gwendola Post-van Ingen
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Linda Boszhard
11/21/2017
Super fast delivery! Even with the name and date of birth, I didn't wait longer than 1 working day, so it was already at home after 2 days, and the unicorn plush toy is so cute. Great webshop, I definitely recommend you!
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a.m.
11/20/2017
My granddaughters are happy with it, it looks beautiful, and it was delivered quickly.
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