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R Stevens

5/26/2017

The service was very fast and good, but my daughter got terrible sore ears and I had to pry the earrings out of her ears, which was very painful. I didn't know she couldn't handle them; I've never had problems with earrings before, and unfortunately, this time I did. I ordered 4 pairs, and it's a shame that I can't use them now because they were very pretty. The company approached me very nicely and offered my daughter another set of earrings, which was very kind and super service!!

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R Stevens
5/26/2017
The service was very fast and good, but my daughter got terrible sore ears and I had to pry the earrings out of her ears, which was very painful. I didn't know she couldn't handle them; I've never had problems with earrings before, and unfortunately, this time I did. I ordered 4 pairs, and it's a shame that I can't use them now because they were very pretty. The company approached me very nicely and offered my daughter another set of earrings, which was very kind and super service!!
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Response by Hippe Girls
Dear R. Stevens, We are so sorry to hear that her earrings have become infected; that must have been very painful. We hope that her ears have since healed. Ear infections often occur when the backs of the earrings are too tight against the earlobe. We often press the butterfly backs tightly because we are afraid of losing the earrings. Due to temperature changes, the earlobes can swell, and then the butterfly back can poke a hole in the earlobe. If dirt gets in there, it can become infected. It can also happen during changing; dirt can accumulate behind the butterfly backs, such as shampoo, etc. If you then pull the post out, this dirt can enter the earring hole, leading to infection, and there are other causes for infections as well. Sometimes it’s just bad luck... one girl may experience it while another has no issues at all. Our advice is to let the ears heal completely first, for example, by wearing hoops. When wearing hoops, the back of the hole is not closed off, allowing air to circulate and the skin to heal properly. Once it has healed well, she can certainly use the earrings again. To minimize the risk of infections as much as possible, daily checks of the earrings are essential to prevent the backs from growing in or losing a back. Keep the butterfly backs clean. Some girls are more sensitive than others. When changing earrings, you can disinfect the earrings and the posts. We have provided rubber backs with the earrings. You can also choose to use the rubber backs alone; they simply slide over the tips of the posts. These cannot poke into the earlobes and won't create wounds that could later become infected. We hope you find our advice helpful. If you have any questions, please feel free to contact us. We are very sorry when our customers are dissatisfied. We will send a small gift to your daughter to make up for the scare. Have a great weekend! Kind regards, Team Hippe Girls (Gwen)
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Debby
5/23/2017
Fast delivery, nicely packaged, great price-quality ratio.
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J Bosters
5/23/2017
I could have received the order very quickly.
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Christel
5/23/2017
Fast delivery, beautifully packaged, good quality!
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Janneke
5/23/2017
No comments.
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Karin Kuipers
5/22/2017
Good service, fast delivery!
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