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Birte

1/14/2026

The processing was unclear, and the return costs were not covered. Despite communication, there was no willingness to accommodate. Very disappointing.

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F
1/14/2026
Sonia Varsovie
1/14/2026
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Ana Martinez
1/14/2026
Birte
1/14/2026
The processing was unclear, and the return costs were not covered. Despite communication, there was no willingness to accommodate. Very disappointing.
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Response by Hippe Girls
Good afternoon, It is very unfortunate that you gave us a 1-star rating. You ordered 4 sets and an additional free set, and we shipped this to you quickly. You assumed that you could choose the free set yourself. Subsequently, you wanted to return one of the four ordered sets. We pointed out that this is possible, but at your own expense. You believed that we should cover this cost because you thought you could receive one of the four purchased sets for free. You added the free set to your cart yourself, and it is explained there how it works. We delivered exactly what you ordered: 4 sets and a free set. We do not find it fair that you claim this was misleading. You decided to return one of the earrings to us, which meant that the return shipping costs were your responsibility. You were aware of this before you sent the earrings back. You believed that we should cover these costs. It is unfortunate that our quick delivery, the earrings, the free set, and our prompt responses to all your emails did not lead to your satisfaction. Best regards, Gwen
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Dominik Grosser
1/13/2026
Amber Braakman
1/11/2026
I have already lost 2 backings. I had hoped that the screw closure would stay in place better.
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